Opkit is launching today with an automated health insurance verification platform that is purpose-built for the new telehealth companies and virtual medical clinics that are providing care for a wide range of patients across the United States. The startup, which participated in Y Combinator, is emerging from stealth with initial funding of more than $1M from Global Founders Capital, Mischief, Socially Financed, Y Combinator and Rex Salisbury, former partner at Andreessen Horowitz.
Collecting health insurance details and verifying coverage is a complex, manual process that healthcare providers must perform before each appointment to ensure payment. Unlike brick-and-mortar providers, which are regional and only deal with a handful of different insurance companies, telehealth companies serve patients from many regions and consequently deal with many different insurance companies and plans. This, along with the fact that telehealth companies are unable to collect patients’ physical insurance cards and generally see more patients overall, makes accepting insurance particularly challenging for this new kind of provider.
“Telehealth companies are caught between a rock and a hard place when it comes to insurance,” said Sherwood Callaway, Co-founder and CEO of Opkit. “Patients want to use their health insurance to cover rising healthcare costs. They will forgo services that don’t have coverage. But for telehealth companies, accepting insurance is a huge operational burden.”
“Opkit’s platform makes the insurance verification process faster, more accurate and more efficient so practitioners can scale their operations and give patients better visibility into pricing and fees. Everyone wins,” Callaway continued.
With Opkit, the health insurance verification process can be performed in seconds and with just a few clicks, as opposed to taking an hour or more in a tedious process involving multiple apps, spreadsheets, and often phone calls. Opkit’s software automates most of the steps involved in insurance verification, and automatically repeats this process for existing patients prior to each follow-up appointment.
Opkit’s dashboard allows telehealth employees to perform eligibility checks, or inquiries to insurance companies about specific patients’ plans. A range of eligibility-related features have been automated for simplicity and speed, including determining whether a patient’s insurance plan is active, in- or out-of-network, and whether it includes benefits such as copays and deductibles. This information is used by staff to determine if a patient’s insurance will cover some or all of the cost of services.
“Opkit fills a critical need that has only become more important as telehealth has become universally accepted,” said Reshma Khilnani, a former Y Combinator visiting partner and three-time healthcare startup founder whose current company is integrated with Opkit. “Understanding the eligibility status of a patient as quickly as possible is key for telehealth companies to manage their day-to-day operations, collect payments and grow.”
“Telehealth is an entirely new business model that stands to make healthcare more inclusive, accessible and affordable. But providers need updated tools that are built for a virtual care environment. That’s why we built Opkit–to reduce administrative burden for this next generation of healthcare providers,” said Justin Ko, Opkit’s co-founder and CTO.