Maven Clinic, the world’s largest virtual clinic for women’s and family health, has announced it has received Health Equity Accreditation from the National Committee for Quality Assurance (NCQA). This makes Maven the first women’s and family health organization to achieve this recognition.
“At Maven, we believe health equity is operational, not only aspirational,” said Dr. Neel Shah, Chief Medical Officer of Maven Clinic. “This accreditation is a resounding validation of Maven’s ability to deliver equitable outcomes at scale using digital technology.”
The accreditation comes as the U.S. faces significant healthcare disparities, with the highest maternal mortality rate among high-income nations and Black women three times more likely to die in childbirth than white women. Health inequities currently cost the U.S. healthcare system $320 billion annually and could exceed $1 trillion by 2040.
“Aligning Maven’s clinical model to NCQA’s Health Equity Accreditation allows us to ensure that all Maven members receive the care they need and deserve,” said Dr. Dawn Godbolt, Director of Health Equity at Maven. “It was important to us to build a model that has been validated against the highest of quality standards.”
Maven has implemented several key programs to ensure equitable care delivery, including developing a Culturally and Linguistically Appropriate Services Program and establishing a Community Advisory Board. The company reports that 84% of its members self-report race data, compared to only 25% of commercial plans. Additionally, 40% of Maven practitioners identify as Latine, Black/African American, Asian, Middle Eastern, or Multi-Racial, and 11% identify as LGBTQIA+.
“The prevalence of racial and ethnic disparities has been a barrier to improving the quality of health care of many Americans for too long,” said NCQA President Margaret E. O’Kane. “Organizations achieving Health Equity Accreditation are leaders in closing this gap, and NCQA commends them for their dedication.”
Maven’s platform provides care in over 35 languages across more than 175 countries, with resources available in Spanish, Hindi, Mandarin, French, and Portuguese. The company reports that members in its Maternity & Newborn care program see up to 20% reduction in C-section rates and up to 28% decrease in NICU admission.
