Website hi_cleo Cleo

We help families that work, work. We are the family benefits platform that picks up where the healthcare systems leaves off.

Cleo is hiring a new Product Designer to round out our small but mighty Design team. This designer will join our enterprise products vertical, which focuses on enrollment and partner integration – think subscription management, admin hubs, internal dashboards, and employer portals. In this new role, you will work throughout all phases of the design process with a focus on ease-of-use, simplicity, and capability. You will use both data and knowledge of Cleo’s brand to drive your design decisions. You will work cross-functionally to design delightful experiences across a variety of products – including desktop, iOS and Android – for multiple stakeholders, and stay current with OS updates and technological advances on mobile platforms.
This role reports to the Principal Product Designer.

Key Responsibilities:

    • Work throughout all phases of the design process: discovery, design sprints,  storyboards, persona/scenario development, user task/interaction flow diagrams, information hierarchy, wireframes, prototyping, and testing
    • Identify user research needs and participate in immersive user research, concept testing, and usability testing
    • Facilitate the discovery process to ensure that both problem statements and solution ideas are driven from end-user and customer insights. Continuously seek and integrate user feedback and test results to optimize solutions
    • Partner with Product, Engineering, and Member Operations teams to plan and develop effective user experiences
    • Integrate multiple considerations in design solutions including business goals, product strategy, interaction best practices, brand standards, and technology constraints
    • Deliver pixel perfect, detailed design specifications. Utilize and contribute to our design system and component library
    • Craft and architect UI designs based on data, user feedback, and a deep understanding of our monetization model
    • Create a cohesive cross-product experience, using and contributing to our design system

To be successful in this role you may have:

    • Enterprise, Internal tools, SaaS, or B2B product design experience
    • Proven experience designing for web
    • The ability to design for multiple platforms including native iOS apps, Android, and web
    • Experience working in an iterative, agile software development environment
    • Experience designing technology products at scale and shipping products from concept to launch
    • The ability to make decisions and execute quickly
    • Strong collaboration and communication skills – the ability to balance independent brainstorming with deep communication and keeping team members in the loop about your work
    • An eagerness to work in an ever-changing, fast-paced startup environment
    • A growth mindset – you are always looking for ways to improve your craft and are experienced with giving and receiving design critique
    • Background in and/or passion for working in health services related to women’s health, maternity, or childcare
    • A portfolio showcasing strategic design work at enterprise scale with details of your project roles, the problem you are solving, your process, and the impact of your work