• Full Time
  • Hawaii

Website mavenclinic Maven

Changing the health of the world—one woman, one family at a time.

Maven is the largest virtual clinic for women’s and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

Recent awards include:

  • FORTUNE Best Place to Work in Health Care (2021)
  • FORTUNE Best Place to Work in New York (2021)
  • PARENTS@WORK Best Places to Work for Parents (2021)
  • ROCK HEALTH Disruptive Founder of the Year (2021)
  • GREAT PLACE TO WORK Certified (2021)
  • FAST COMPANY #1 Most Innovative Company in Health (2020)
  • CB INSIGHTS Digital Health 150 (2020)
  • INTERBRAND Breakthrough Brand (2020)

Maven is looking for a Manager, Care Advocacy to manage a team of dynamic Care Advocates and Care Specialists. Our Care Advocacy team is the voice of Maven, helping both practitioners and patients navigate digital care. You will work alongside the management team to foster team culture and ensure we continue to deliver high quality, empathetic care for women and families on their family planning journeys.

We are seeking someone who will work from 9PM – 6AM EST, Monday through Friday.

As an Overnight Manager, Care Advocacy at Maven, you will: 

  • Bring your passion for people management to supervise Care Advocate and Care Specialist team members
  • Learn the ins and outs of Maven’s business and the day-to-day Care Advocacy responsibilities, diving in to directly master our family planning programs, communication channels, video appointment workflows, and care management processes
  • Regularly participate in individual contributor coverage when there are gaps in 24/7/365 staffing, and carry a small caseload of members throughout their program journey
  • Lead by example to ensure a culture focused on empathetic care; ensuring the needs of our members and providers are met in an exceptional manner
  • Coach individual team members through career and skill development in partnership with our People team
  • Facilitate the team’s alignment with broader organizational objectives
  • Collaborate cross-functionally with our Care Support, Care Operations, Product, Data, Provider Operations, Engineering, and Client Success teams
  • Participate as an active team member on functional projects or initiatives, and successfully lead specific aspects of larger member-care related projects
  • Other duties as assigned

We’re looking for you to bring:  

  • 7+ years of experience in allied health, human services, or healthcare organizations, with at least 5 years of management experience
  • Exceptional relationship management skills and commitment to delivering service excellence
  • Strong sense of empathy applied to direct reports, members, and providers
  • Savvy business judgment support for data-driven, results-oriented decision-making
  • Passion for details, responsiveness and organization and an interest in helping others to learn these skills
  • Passion for team motivation and community building
  • Ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
  • Bachelor’s degree

Additional helpful experiences and skills:

  • Experience working in a fast-paced startup environment
  • Experience in family planning and maternal-child health areas such as pregnancy, postpartum, adoption, surrogacy, and fertility
  • Experience in care/case management
  • Clinical licensure in a nursing, social work, or other provider-related field

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks: 

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

  • Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for Mavens is 100% covered by Maven
  • Access to the Maven platform service and free Maven appointments for Mavens and generous credits for family & friends
  • Free One Medical membership
  • 401(k) plan
  • Unlimited paid time off
  • Monthly stipend for your choice of wellness benefits
  • Weekly stipend for a *free* lunch
  • One-time stipend to enhance your work from home experience (We will be working remotely until sometime next year!)
  • A variety of virtual team events such as musical performances, game nights & happy hours
  • 12 weeks parental leave and 2 weeks flexible time upon return
  • Annual professional development stipend
  • 1 month paid sabbatical after 5 years

To apply for this job please visit boards.greenhouse.io.