Customer Service Representative

POSITION SUMMARY:

We are looking to add a personable and diligent Customer Service Representative to our team of professionals. You will be responsible for promptly answering incoming customer and sales reps calls, entering orders, supporting our sales colleagues, answer inquiries and questions and complete general administrative tasks and order follow-ups.

DUTIES & RESPONSIBILITIES:

• Performs the order processing function to ensure timeliness and efficiency.
• Set up and maintain all customer accounts.
• Ensures accuracy and efficiency in receipt and sales order bookings.
• Manages the return and exchange of products from the field.
• Acts as a liaison with other departments to resolve order, booking and shipping problems.
• Responsible for promoting and maintaining positive customer relations.
• Maintains a current price list.
• Provide quotes to customers as requested.
• Support territory managers in accounting for field Trunk Stock.
• Train new staff in the Company’s Customer Service procedures.
• Enter data into ERP (QAD) system as appropriate.

PREFERRED QUALIFICATIONS:

Preferred Requirements:

• Proficient in use of MS Office.
• Outstanding interpersonal and customer service skills.
• High level of attention to detail and organization.
• Effective verbal and written communication and listening skills.
• Ability to solve problems, multi-task, and work in fast paced environment.
• Ability to prioritize workload and meet critical deadlines.
• Ability to lift a minimum of 40 pounds.

Preferred Education and/or Job experience:

• AA degree or High School diploma required.  Bachelor’s degree is preferred.
• Must have at least 2-3 years of previous customer service and/or sales administration experience.
• Experience in a start-up and/or medical device background preferred.
• Experience working with an ERP system (preferably QAD).