Website CarrotFertility Carrot
A complete global solution that makes fertility benefits affordable and accessible to all
About Carrot:
Carrot Fertility is the leading global fertility benefits provider for employers built to make fertility care and family-forming affordable and accessible for everyone who wants or needs it. Companies use Carrot to customize a fertility benefit that provides employees financial, medical, and emotional support as they pursue parenthood, reducing healthcare costs and resulting in better clinical outcomes.
The Role:
Carrot is seeking a Customer Success Executive to support new and existing Carrot customers for our Enterprise segment and work strategically to best satisfy their needs to become a celebrated and continuing component of their benefits offering. You’ll report to our Customer Success Vice president and support Carrot’s existing customers to ensure retention, increase member engagement, and maintain high levels of customer satisfaction. You will act as a trusted advisor to HR benefits leaders, help communicate the value of the Carrot product, and respond to customer needs, questions and requests. Also as a Customer Success Executive at Carrot, you will help develop customer success strategies and best practices for serving our mid-market customers and help support our quickly growing team.
The Team:
The enterprise segment is a dedicated business model consisting of a team of Customer Success Executives supporting 7-10 Carrot customers and reports to the Vice President of Customer Success.
Minimum Qualifications:
- Bachelor’s degree
- 6+ years of professional experience working closely with external customers and partners in a Customer Success Management, Customer Onboarding/Implementation, or Project Management role
- Successfully managed complex projects – from coordinating with cross-functional teams to setting and meeting deadlines, you excel at juggling various moving parts of multiple simultaneous projects to deliver exceptional results
- Clear, empathetic communicator – you communicate with a deep understanding of customer needs and constraints and can weigh them against internal priorities and limitations
- Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team
Preferred Qualifications:
- Experience with Salesforce or other CRM
- Some familiarity with Carrot’s buyers (HR benefits leaders) is preferred, but not required
- Detail-oriented with strong analytical, writing, and communication skills
- Comfortable working in an ambiguous environment; organized, diligent, and self-motivated
- Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems and automating routine processes
- Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team