Description
Oura is an award-winning and fast-growing startup that helps people track all stages of sleep and activity using the Oura Ring and connected app. By providing daily feedback and practical steps to inspire healthy lifestyles, we’ve helped hundreds of thousands of people improve their sleep, understand their bodies, and transform their health. We’re on a mission to empower every person to own their inner potential, and we’re seeking candidates who want to make an impact on our journey.
We are looking for a Technical Support Engineer to join our internal IT team with a focus on supporting our US teams’ growth and also to help develop our IT services globally. Our internal IT team’s vision is to enable every Ourarian to reach their inner potential in their digital journey. Our mission is to provide flexible, scalable and secure IT services with exceptional execution.
You will be a member of a talented group of awesome team members where you get to work with people residing throughout the globe.
What You’ll Be Doing:
- Resolving Tier 1 and 2 incoming issues via email, chat, phone and of course in person
- Own onboarding and offboarding process of IT equipment and software/SaaS solutions and coordinate with HR team
- Set-up computers and systems access for new hires
- Conduct ad-hoc technical training to end users
- Own the off-boarding process for terminated employees
- Support the maintenance and operation of Google Workspace
- Provide exceptional customer service, support and training to ensure the highest level of end-user satisfaction.
- Provide technical guidance and support on policies and standards for SSO, MDM, content management and other company-wide IT services
- Proactively solve problems, identify areas for improvement and automation
- Develop and document technical processes and procedures as needed.
- Engage with internal and external parties to troubleshoot and resolve issues, escalating as necessary, to ensure timely resolution.
About You:
- Working knowledge of industry standard network and device security and compliance practices
- Working knowledge of enterprise networking
- Familiarity with remote and physical conference room A/V systems and technologies
- Collaborative mindset and approach
- Ability to be flexible and respond to changing needs and situations with a good attitude and a sense of humor
- Driven by a desire to help others
- Desire to learn and share newly acquired knowledge with colleagues
- Self-motivated
- Remain cool under pressure in a fast-changing environment
- Excellent oral and written communication
- Strong team collaborator, but still able to independently make decisions and solve problems
- Ability to take ownership of an incident and remain in contact with the client through completion
Requirements
- Technical Degree or minimum 3 years of relevant IT experience.
- Experience with Apple MacBook and PC computers
- Experience working with SaaS and Cloud tool: Google Workspace (formerly known as G Suite), Slack, NetSuite, AWS, Zendesk, ServiceNow
- Working knowledge of industry standard network and device security and compliance practices
- Working knowledge of enterprise networking and WIFI setups
- Familiarity with conference room A/V systems and technologies, both in person and virtually
- Familiarity with enterprise-class infrastructure and systems, including: Active Directory, MDM, SSO, Cisco/Meraki networking, VPN
- Ability to be in the San Francisco office 3-4 days per week, working from home the remainder of the time
- Must be able to lift up to 50 Lbs.
Benefits
At Oura, we care about you and your wellbeing. We are continually looking to improve our health and add to our benefits.
- Competitive salary package
- Health, dental, and vision insurance
- Wellness benefits
- An Oura ring of your own & discount codes for your friends and family
- Friday lunches provided by Oura and sent to your home
- 20 days of PTO
- Flexible working hours + work-life balance
- Amazing culture of collaborative and passionate coworkers
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, socioeconomic status, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.