Senior Design Producer

Tia is the next generation women’s healthcare platform bringing empathy and innovation together to help women thrive. Our interdisciplinary team of doctors, designers & data enthusiasts have seen first-hand how women’s needs have been radically underserved and underestimated, and are on a mission to build a new distinctly female care model from the ground up, online and offline.

Tia’s ecosystem of products, tools and services — from the Tia app to the Tia Clinic, a real-world gynecology, primary care, & wellness practice based in NYC — is connected by a unique, human-centered approach to care that focuses on listening and learning all about women and their holistic needs, from anatomy to emotions, from gut health to getting it on. Tia encourages honest and transparent conversations about patients’ health, both with their care team and their community of members, to help women make independent and informed healthcare decisions with confidence and ease.

Role Title:

Senior Brand Experience & Design Producer

Manager: 

Head of Design

Role Summary:

We are searching for a seasoned producer to be the operational machine to bring the Tia Design team’s work to fruition across all of Tia’s physical and digital touchpoints. As a brand-first company, we create products and experiences that celebrate female health and wellbeing, helping women achieve optimal health — as defined by themselves. Our work on the Design Team focuses on creating high-quality brand experiences across all of Tia’s physical and digital touchpoints from service lines like mental health to physical spaces to digital tech products. We work extremely hard to ensure consistency, quality, uniqueness, and effectiveness of the Tia brand is felt in everything we make. This role will manage the creation of all things Tia — from stickers and postcards, to custom socks, scrubs, and jumpsuits, to digital products and apps. This role is at the center of the Design Team working closely with the Head of Design, and in partnership with the Physical Spaces & Architecture teams, Marketing and the Content Studio, and Product teams, amongst others. This role will drive Tia’s Design organization forward by managing the production of creative work end-to-end, by facilitating decision-making between fast-moving teams, working collaboratively to obtain and capture feedback and input, and creating systems for procurement of “Brand” items, merchandise, art, and assets — helping to further establish Tia as the most loved and trusted brand in women’s health.

Values:

1. Make something people want.
2. Act as a pack, not a lone wolf.
3. Delineate and distribute responsibility to enable higher quality & higher velocity decisions.
4. Insist on diversity.
5. To enable continuous growth, communicate with equal parts compassion and candor.
6. Find joy and gratitude every day.

Abilities:

• You have a natural “I can figure out how to get anything made” attitude and comfortable working with third-party vendors to find the  best rates (and the best quality)

• • You are motivated by “checking things off the list” and “getting things done.”

• You are naturally meticulously organized and have an innate propensity to see a mess and clean it up.

• Excellent project management skills that span a variety of work — from projects that span many months and have million-dollar budgets to super-fast turnaround times with shoestring budgets.
• Has a deep passion and understanding for quality — understanding the value in attention to detail at both the smallest and largest levels.
• Has strong aesthetic sensibilities to aid in fast feedback and turnaround times.
• Has strong communication abilities and utilizes a clear, directive, and straightforward communication style, but can also read between the lines of others’ communication and navigate accordingly.
• You effectively manage and communicate up and across to other teams.
• You have a natural ability to motivate others and are motivated by helping team members reach their goals.
• Strong process orientation, using or creating processes to anchor the often ambiguous nature of design work towards desired outcomes and deliverables.
• When you or a team member are lost, need direction, adhering to timelines, or desired outcomes aren’t possible, you escalate effectively.
• You’re able to sense when teammates are or are not stressed and provide appropriate amounts of work based on capacity.

Skills: 

• Planning and organization. Creates detailed, organized, and clear project plans and keeps track of simultaneous fast-moving projects and timelines.
• Communication and accountability. Can easily read between the lines into what people and communicated and why. Can open lines of communication across teams. Is a pro at holding (and keeping) people accountable.
• Working with vendors, third parties, and freelancers. Creates and maintains relationships with vendors, working with them to produce everything we make at Tia and ensure we get it at the best price. Is skillful at writing and upholding contracts when working with third-party vendors.
• People and project management. Is skillful at assigning and delegating tasks amongst the team based on skillset, professional interest, and capability.
• Budget management. Is skillful at tracking project costs and working within a budget.

Responsibilities: 

• Manage the internal “making process” of Tia Design Team projects

1. 1. • Manage internal team projects, requests from other teams, delegating, scoping, and assigning projects.
      • Maintain a pulse on all team members to ensure capacity, success, and clear communication.
      • Schedule meetings and workshops, send clear meeting agendas ahead of meetings, take notes, and provide follow-ups with notes and action items after meetings and workshops.
      • Utilize industry best practices, techniques, and standards to see projects through execution and ensure success.
      • Interface with other teams to collaborate, set expectations, ensure healthy relationships and clear communication are core to Tia processes’.
      • Communicate early and often to ensure we meet timelines and goals. If we cannot meet timelines, proactively communicate accordingly.
   2. Manage the external “making process.” 
      • Interface with freelancers, vendors, and third parties to produce assets, products, and anything else we decide to make with the help of an outside vendor.
      • Write and uphold clear contracts to ensure Tia’s success.
      • Manage the scheduling, communications, ordering, and procuring of third-party vendor items and relationships.
      • Set, communicate, and adhere to project budgets.

• Establish the Design Team as a true partner and collaborator, and design as a method for problem-solving across the company.

1. • Encourage clear communication between teams.
   • Ensure no “balls are dropped” in the process of making things
   • Schedule and encourage kickoffs and retros for all large projects
   • Assist team members in sharing the work company-wide
   • Document and share wins, suggestions, feedback, and failures in efforts to continue making teamwork stronger