Head of Development

Tia is the next generation women’s healthcare platform bringing empathy and innovation together to help women thrive. Our interdisciplinary team of doctors, designers & data enthusiasts has seen first-hand how women’s needs have been radically underserved and underestimated, and are on a mission to build a new distinctly female care model from the ground up, online and offline.

Tia’s ecosystem of products, tools, and services — from the Tia app to the Tia Clinic, real-world gynecology, primary care, & wellness practice based in NYC — is connected by a unique, human-centered approach to care that focuses on listening and learning all about women and their holistic needs, from anatomy to emotions, from gut health to getting it on. Tia encourages honest and transparent conversations about patients’ health, both with their care team and their community of members, to help women make independent and informed healthcare decisions with confidence and ease.

Role Summary: As the Head of Development you will oversee all aspects of opening new physical spaces. This includes, but is not limited to rollout strategy, real estate acquisition, design management, construction oversight, and operations/facilities across new site openings. You will manage policies and procedures, program controls for cross-departmental operations (e.g. safety, security, and infrastructure), procurement, scheduling, and approval of tools to use for maximization of time and resources. You are committed to collaborative problem solving, creating high-quality and user-centric products, and excited to make waves in women’s healthcare.

Tia Company values you “spike” on:

• Make something that people want
• Achieve excellence, with regard to impact over effort
• Act as a pack, not a lone wolf
• Insist on diversity
• Find joy and gratitude every day
• Ownership mentality

Abilities:

• Holding people accountable
• Strongly adheres to process
• Ability to set a plan, and manage to the plan, metrics of success and manage to it
• Cross-functional collaboration
• Clear communication style – directive and straight-forward, not dramatic or passive
• Extremely good at prioritization, even when multitasking
• Time management
• Detail-oriented
• Holding people, organizations accountable
• Highly organized
• Incredibly high bar for excellence
• Proven ability to learn from mistakes, ability to reflect
• Motivates others, despite changing expectations

Skills: 

• Proficiency in MS/Google Suite, and Smartsheets
• Customer service skills
• Process of creating and implementing SOPs
• Problem perception + escalation
• Skills to motivate. You can build a team of leaders
• Timeline management/ deadline delivery
• Planning and goal setting
• Budget management
• Knowledgeable of the construction and real estate industries and up to date on the ever-changing trends
• Risk management
• Strong negotiation skills
• Builds trust
• Tech-minded
• Enthusiastic
• Thrive in a start-up environment and be comfortable with change

Responsibilities: 

• Oversee clinic development from site search through closeout phase

• • • Oversee physical space expansion and new clinic launches
      • Ensure new spaces hit targets including opening on time and within budget
      • Hit targets for employee satisfaction with facilities at opening
    • Ensure site selection covers a thorough search of preferred neighborhoods and the best deals for Tia are pursued
    • Oversee pre-construction (early pricing exercises, sub-selection) through closeout (punch list, turnover) and ensure end to end processes run smoothly
    • Oversee positive and successful move-in, turnover, and opening of new spaces

• Create, define, and revise a playbook for a nation-wide rollout of brick and mortar sites that is rinsable and repeatable

• • • Work cross-departmentally with Tia leads and teams to develop Tia’s rollout strategy
    • Create systems and processes for successful new space openings, including detailed checklists, timelines, and budgets to hold all parties accountable
    • Devise playbook versions to include systems and processes for both owned and operated clinics and joint venture clinics through partnerships with health systems
    • Work with team and partners to continuously find ways to save time and money on new spaces

• Develop and maintain budgets across all projects

• • • Work with Business Operations team to model out potential new sites
    • Create project budgets at LOI signing to plan to spend. Update at DD phase with early pricing from partners
    • Open spaces within or under budget in all instances
    • Aim for 10% savings from project to project, made possible through set standards, national relationships, and buying power

• Develop and maintain schedules across all projects; be nimble and fast with a new site opening timelines

• • • Develop and maintain schedules across all projects, moving and shifting as needed, strategically
    • Find savings in the timeline wherever possible; know when to strategically take risks to open spaces on an expedited/creative timeline
    • Work with partners to hit project schedule and reach substantial completion early to allow for additional training in the space

• Build and lead the development team and partners/consultants inclusive of real estate, design project management, construction, site opening operation, and facilities

• • • Manage the Development Team and refine the org structure to lead to efficient brick & mortar growth and scalability
    • Hire and train development team members
    • Work with team members to lean into strengths and develop opportunities for growth
    • Find and establish relationships with local and national partners/consultants to develop new clinic design, build and opening standards

• Compassionate and consistent communication always. Lead weekly presentations with the Executive team, create & maintain living documents to keep all parties accountable, transparent communication across departments

• • Devise presentations to update executive team members across project phase status updates, schedule and timeline milestones, budget updates, and ongoing strategy across new and existing markets
  • Living documents to be created, updated, managed to include Development Life Cycle, Master Checklist and Timeline, Pipeline, Responsibility Matrix
  • Work cross-departmentally to ensure all teams are updated and prepared for all phases of new site openings

Requirements:

• 5+ years of experience in the development field, ideally working in fast-paced startups; hospitality and retail scaling experience is a plus
• A strong leader with the ability to develop & lead a robust team
• Excellent time and task management skills
• See yourself as an entrepreneur and you are eager to take the next steps and move quickly

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and the background will lead to a better environment for our employees and a better product for our users and patients.