Website CarrotFertility Carrot
Global fertility benefits for employers that save money and tame anxiety
Carrot Fertility is the leading global fertility benefits provider for employers built to make fertility care and family-forming affordable and accessible for everyone who wants or needs it. Companies use Carrot to customize a fertility benefit that provides employees financial, medical, and emotional support as they pursue parenthood, reducing healthcare costs and resulting in better clinical outcomes.
The Role:
**This is a consulting role and you will be compensated at $20 per hour. This role does not include other benefits and you will be compensated for your hourly duties.
As a Payments & Member Support Consultant, you will:
- Be on call to monitor and manage failed credit card transactions from our members and follow defined procedures to remedy and/or communicate with them
- Effectively communicate with Carrot members when needed via SMS and/or email
- Be compensated at $20 per hour
The available shifts that we are hiring for are:
Shift #3 – Saturday and Sunday:
- 3 AM – 11 AM PT on Saturday
- 3 AM – 11 AM PT on Sunday
Shift #4 – Saturday and Sunday:
- 11 AM – 7 PM PT on Saturday
- 11 AM – 7 PM PT on Sunday
Shift #5 – Saturday and Sunday:
- 7 PM PT on Saturday to 3 AM PT on Sunday
- 7 PM PT on Sunday to 3 AM PT on Monday
You:
- Can reliably cover these shifts on a weekly basis
- Have experience with Zendesk or other customer relationship management tools. This is not a requirement and we can easily train you on this.
Why Carrot?
Founded in 2016, CB Insights recognized Carrot as one of the world’s most promising private digital health companies. In 2020, Carrot was named to Fast Company’s World Changing Ideas awards program, which recognizes companies that are tackling society’s biggest problems, and Carrot was named to Fierce Healthcare’s Fierce 15 List of 2021 which recognizes the most promising healthcare companies in the industry. Carrot supports 200 companies in more than 50 countries across North America, Asia, Europe, South America, and the Middle East