People Operations Manager

Mahmee, a maternal and infant telehealth and care coordination platform, is looking for a People Operations Manager that will coordinate recruiting, workforce planning, equity and inclusion initiatives, and employee experience. This role will support the entire organization as a point of contact for employee inquiries regarding benefits, onboarding, policies, and procedures. This individual will know how to prioritize tasks and communicate effectively and will play a critical role in ensuring employee needs are met. Top candidates will have people operations experience from previous roles in the healthcare industry and/or related tech-enabled service businesses. This position reports directly to the Chief Executive Officer.

This is a full-time role based at the company’s headquarters in Los Angeles, CA, and expected to be performed remotely during the pandemic with residency in Los Angeles required after the pandemic. Pay range is $70,000-$80,000 plus stock options. Medical, dental and vision benefits, along with other employee perks, are included.

Responsibilities:

• • Organize and manage recruiting and hiring processes to scale the company
  • Oversee and be responsible for the employee lifecycle, including onboarding and offboarding
  • Maintain employee files and records; handle internal and external requests for employee documentation
  • Assist with payroll, freelancer/contractor payments, reimbursements, expense-tracking
  • Assist with planning and organizing training and development initiatives
  • Investigate and address employee complaints; enhance job satisfaction by resolving employee issues promptly
  • Work with the legal team and senior executives to ensure compliance with labor, OSHA and HIPAA regulations
  • Maintain and update HR policies and procedures and associated documentation
  • Identify opportunities to drive continuous improvement with existing HR systems and processes

Qualifications:

• • Bachelor’s Degree in Human Resources or relevant field of study
  • At least 2 years of direct experience in human resources, recruiting/hiring, organization management
  • Previous experience in a fast-growing technology or healthcare startup
  • Strong conflict resolution and communication skills
  • Able to establish rapport and credibility with team members at all levels
  • Able to use sound judgment and discretion to maintain confidentiality in employee matters
  • Excellent organization skills, attention to detail and ability to adjust to multiple demands
  • Proficiency in Microsoft Office suite, Google suite, email/digital communication, and hiring/payroll software
  • Demonstrated ability to drive HR processes and to deliver high-quality HR services in a fast-paced, ever-changing environment
  • High sense of urgency and customer service

Our company will not, under any circumstances, discriminate against an employee with regard to race, color, national origin, ancestry, age, gender identity, gender expression, sexual orientation, marital status, pregnancy, childbirth and breastfeeding, religion, disability, military or veteran status, or other protected characteristics. As such, we aim to provide reasonable accommodation to any employee or qualified applicant with a disability.