Description
Oura is an award-winning and fast-growing startup that helps people track all stages of sleep and activity using the Oura Ring and connected app. By providing daily feedback and practical steps to inspire healthy lifestyles, we’ve helped a quarter of a million people improve their sleep, understand their bodies, and transform their health. We’re on a mission to empower every person to own their inner potential, and we’re seeking candidates who want to make an impact on our journey.
We are looking for a Community Manager to join Oura’s social team, focusing on the customer experience to ensure customer needs are satisfied. You breathe social, put people first, and have a knack for empathic communication. Your conversations with our customers are a reflection of the Oura brand, and you’re proud of this responsibility. You will be working cross-functionally, especially in tandem with the CX team.
What you’ll be doing:
- Driving all social media communications in relation to customer experience and support
- Partnering closely with the CX team to ensure we’re delivering consistent messages to our target audiences
- Responding to our community in a proactive, timely manner
- Identifying and reporting weekly on customer needs so we can continue to optimize CX strategies across our company
Requirements
You’re equipped with:
- 2+ years of social media experience working within CX or specifically in this role on a social team. Extra points for experience in consumer technology and health technology industries.
- Passion to put the community first, with experience driving customer experience at scale.
- Experience communicating and collaborating cross-functionally; ability to adapt to the changing needs of customers and internal stakeholders.
- Ability to think quickly on your feet, finding new processes and solutions to optimize the customer experience.
- Application of a thoughtful, clear, differentiated voice and tone across all social channels including the likes of Instagram, Twitter, Facebook, YouTube, and LinkedIn.
- Proficiency with social CX reporting tools, like Sprout Social and Talkwalker, to track community sentiment and CX metrics.
- Strong written communication skills.
Benefits
At Oura, we care about you and your wellbeing. Everyone here at Oura has a ring of their own and is continually looking to improve their health. What you’ll get:
- A competitive salary and equity
- Health, dental, and vision insurance
- Wellness benefits
- Flexible working hours + work-life balance
- An Oura Ring of your own
- Beautiful workspace in San Francisco by Pier 31
- 20 days of PTO
- Amazing culture of collaborative and passionate coworkers
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.