Description
Our mission at Oura is empowering every individual to own their inner potential. Our award-winning products, the Oura Ring and its accompanying app, helps our global community gain a deeper understanding of their health, lifestyle, and sleep quality, which we believe are foundational to living a healthy, fulfilled life.
We are looking for an experienced customer-facing Engineer to join our incredible Customer Success team. The Customer Success Engineer will be responsible for supporting technical questions and processes for our B2B customers alongside the Customer Success Manager, in addition to working within the developer ecosystem at Oura. The role requires internal cross functional participation with key internal stakeholder teams such as Product, Engineering, Legal, Customer Experience and Sales. The ideal candidate is a motivated self-learner, extremely organized and reliable, passionate about Oura’s products and services while delivering an exceptional customer experience.
You’ll be based out of our SF office.
What you will do
- Work with the Customer Success Manager to identify opportunities, key customer technical objections, and develop the strategy to resolve technical roadblocks.
- Plan and execute workshops, webinars, and training sessions that demonstrate and promote Oura platform capabilities.
- Manage the technical relationship with B2B customers, including overseeing platform account set up, data transfers, and the coordination of additional technical resources.
- Gather product requirements and feature requests from B2B customers and communicate them to the Product team.
- Build and maintain key relationships within the developer ecosystem to scale the awareness, use, and reach of the Oura developer ecosystem, including the Oura API.
- Create and own programs that enable developers to understand and demonstrate the value of the Oura platform.
- Act as a technical liaison between customers and internal staff, simplifying complex technical issues and conveying them in a way that non-technical staff and clients will understand,
- Proactively seek to understand and manage issues, maintain relationships, and escalate problems that relate to technical needs of the customer.
Requirements
We would love to have you on our team, if you have
- Bachelor’s degree.
- 3+ years experience as a technical Customer Success or Sales Engineer in a cloud computing environment or similar customer-facing or engineering experience.
- Experience with complex system configuration and understanding of end-to-end custom solutions.
- Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.
- A consultative approach; the ability to develop rapport and trust with internal teams to achieve objectives and goals.
- Excellent interpersonal communication, self-learning, analytical, and problem-solving skills, coupled with the ability to work under pressure.
- A self-starter mentality with the ability to navigate a fast paced environment.
- Ability to support multiple, high priority customers and projects at once, while meeting all deadlines and objectives.
- Ability to understand complex products and distill the key value props for the product to the partner; become an expert in Oura products and services.
- Knowledge of web services, APIs, and related standards.
Benefits
At Oura, we care about you and your wellbeing. Everyone here at Oura has a ring of their own and are continually looking to improve their health and add to our benefits.
What we offer:
- Competitive salary and equity
- Health, dental, and vision insurance
- Wellness benefits
- Flexible working hours + work-life balance
- An Oura ring of your own
- Beautiful workspace in San Francisco by Pier 31
- 20 days of PTO
- Amazing culture of collaborative and passionate coworkers
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.