Website TherapeuticsMD
For Her. For Life.
This role will be responsible for establishing and maintaining continual improvement of business processes and systems that impact IT Systems supporting Commercial functions of the organization. Works closely with business leaders focusing on prioritizing business needs and objectives that require IT systems and IT system changes. In addition, the role is responsible to perform day-to-day usage operation and maintenance of computer systems related, but not limited to corporate systems.
Job responsibilities include implementing and maintaining controls, processing and documentation to provide confidentiality, integrity, availability, compliance and reliability of computer systems to support business operations.
Essential Duties and Responsibilities
• Establish and maintain solid relationships with key business leaders in the respective functional areas.
• Works with business leadership to align and understand business strategies and develop plans.
• Support daily IT Operations including but not limited to: general support; vendor management; change and release management; archiving and retention of computer system documentation and data; risk management and security; validation and training.
• Maintain system documentation and process according TherapeuticsMD standards and in compliance with regulatory requirements in a structured way.
• Work in partnership with business departments to define interface agreements, SLAs and proper change management to move systems to operations.
• Provide active/effective engagement, planning, communication and stakeholder management to transition of System Management roles and responsibilities.
• Provide follow-up on Incidents, Service Requests and Change Requests. Ensure communication, action and escalation on issues that impact system Confidentiality, Integrity, Availability, Compliance and Reliability.
• Follow-up on vendor deliveries and services according to agreements.
• Ensure proper documentation, testing, communication and stakeholder management for changes.
• Archive and retain documentation and data according to requirements.
• Maintain disaster recovery documentation and proper test and training of stakeholders.
• Maintain required controls to ensure system security.
• Participate in audits and inspections and provide the needed documentation to demonstrate validation state and proper management of the systems though the life-cycle.
• Perform, prepare and maintain training material, including but not limited to SOPs, Guidelines and class training material.
• Ensure proper planning, communication and documentation to retire systems according to requirements and regulations.
• Performs all job duties and responsibilities in a compliant and ethical manner and in accordance with all applicable healthcare laws, regulations and industry codes.
Required Qualifications:
• 8-10+ years’ experience on operation and maintenance of IT systems
• Pharmaceutical industry experience, including implementation and support of Veeva CRM along with other commercial IT systems
• Excellent writing and communication skills
• Strong ability to collaborate effectively in a team environment
• Excellent problem solving, negotiation, conflict management, and interpersonal skills;
• Demonstrated ability to plan, organize, decision make and deal with ambiguity
• Strong computer skills and expert in MS Office
Required Education:
• Bachelor’s Degree in Computer Science or equivalent;
TherapeuticsMD, Inc. is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.