You’ll be the voice of Yoppie and will be responsible for optimising our Customer Service function, building a team and scalable, best in class processes. Responsibilities include, but are not limited to:
- Managing day-to-day customer operations on a range of platforms
- Collaborating with the wider team to ensure that customer feedback is actioned
- Constantly working to optimise the function, including identifying and implementing tech platforms
- As and when required, building and managing a high performing team
Candidate Profile
You will be:
- Highly organised
- Strong interpersonal skills
- Fanatical about excellent service
- Fast learner
- Tech savvy
- Numerate
- A creative problem solver
- Able to work in a fast-paced environment
- Comfortable with frequent change
- Ideally with FMCG and e-commerce experience
Benefits
- You’ll be working in a disruptive, entrepreneurial environment
- You’ll join a growing team, where you’ll have responsibility from the get-go and have the opportunity to progress quickly
- Flexible and remote working
- Laptop of your choice
- 25 days paid annual leave, plus UK and Swedish bank holidays