Website Prelude
The Latest Science for the Best Results
Description
- Our Patient Concierge is proficient in all areas of making a compassionate and nurturing environment for our patients. As the face of our facilities, they meet our patients at every visit and ensure that their needs are met and that they are comfortable.
- Greet each patient with a positive and compassionate attitude
- Answer incoming patient phone calls and return voicemails
- Patient scheduling
- Register and obtain patient demographic information
- Answer patient questions
- Respond to online patient inquiries
- Distribute incoming faxes
- Orient each patient with the office amenities that they may need such as the restroom and snack area
- Coordinate patient visits with the clinical staff to ensure necessary documentation is in place for specific appointments
- Initiate contact with patient for appointment and to obtain their medical history
- Send patient insurance information for verification request
- Submit IUI authorization requests
- Payment posting
- Submit medical records request to appropriate department
- Notarize patient records as necessary
- Weekend rotation is required
Experience needed:
2+ Years of experience working in a medical office. Fertility office experience is preferred.
- MS Office proficiency
- Basic Understanding of: Reproductive physiology
- Basic Knowledge of testing, diagnosis, and treatment of reproductive conditions / difficulty