Website Willow
Pumping, Reimagined
Willow is a platform for products that help improve the lives and health of women. We are a mission-driven team of experienced inventors, mothers, and fathers dedicated to making a difference in women’s lives. The Willow™ Wearable Breast Pump is the first solution in our platform. Moms who pump told us that they often need to press pause on life while they pump and that their dream pump would be truly mobile and unplugged. Willow is a complete re-imagining of the breast pump – it is the world’s first all-in-one breast pump that fits in a bra.
Reporting to the VP of Business Strategy and Operations, this individual will be a key member of an organization focused on customer satisfaction, superior execution and delivery. We are looking for a Director of IT with at least 10 years of broad-based experience in business systems and desktop support. If you’re looking for an opportunity to build IT from the ground up at an innovative and successful femtech startup, we want to hear from you.
Summary
Provides leadership for those involved in the development, design and optimization of Willow’s information technology and systems.
Responsibilities include, but are not limited to
- Analysis, selection and modification of enterprise systems, application software
- Installation of network hardware/software
- Database management
- Safeguarding the company’s data and ensuring compliance with privacy laws
- Ensuring that our infrastructure maximizes efficiency and supports platform compatibility.
- Coordinating delivery of services to user groups and ensures IT service is uninterrupted.
- Recommending strategies and/or hardware/software enhancements to increase employee productivity.
What you’ll do:
- Manage, consolidate and drive strategy for business information systems across the organization
- Set strategy/policy for user support
- Partner and collaborate with all functions to scale with Company growth both with staff and BI Systems.
- Improve systems for efficiency and effectiveness, getting buy in from key stakeholders
- Manage 3rd party IT providers and determine future support strategy
- Responsible for cloud, network, server, PC, and phone service design, planning, acquisition, setup, security, and maintenance.
- Oversee and provide a stable, secure and reliable computing environment with timely support
- Partner with business unit executives to identify opportunities for process improvement and efficiency. Work closely with business partners to define requirements and ensure solutions deliver best-in-class results
- Share best practices and make recommendations for enhancements
- Align the outcome of the projects with the organization’s overall business goals
- Document and protect IT architecture and systems.
- Develop security protocols for company architecture, systems, and software.
- Coordinate cross-functionally to insure project meets business objectives and compliance standards
What you’ll bring:
- An in-depth understanding of computer software, hardware, and networks
- The ability to organize, monitor, upgrade, modify, and support computer systems
- The ability to secure computer systems
- Experience with Windows, Linux, Google GSuite, Microsoft Office 365, and web servers
- The ability to maintain computer hardware
- Testing of backup and disaster recovery systems
- Application of processes addressing HIPAA/GDPR/CCPA requirements
- Collaboration with developers, analysts, and business professionals
- Training and enforcement of IT-related policies
- The maintenance of internal documentation
- Strong customer service mindset
- Demonstrated ability to work with partners of diverse backgrounds both in and outside of the organization
- Experience with retail channel distribution and system integrations. EDI knowledge preferred.
- Strong project management, team management and relationship management skills
- Exceptional communication and interpersonal skills. Ability to present to and engage with Senior/Executive management
- Previous experience working in medical devices preferred, but not required
- A bachelor’s degree in information system management, information technology or related fields preferred but not required