Description
Are you passionate about helping people and getting patients the answers they need? We are looking for a fertility Patient Care Advocate in our New York office. You should be a proactive person, with excellent communication skills and a positive, can-do attitude. Gain new knowledge about a growing industry while using your customer relations and patient care experience. The patient is at the center of everything we do – you are the front line!
What you’ll be doing…
- Member (patient) care advocate:
- Own the Progyny member relationship for specific clients
- Ongoing concierge service for your members
- Educating on available services
- Providing information on fertility treatment and centers
- Serving as a liaison between members and clinics
- Maintaining member satisfaction by answering member’s questions via call or email
- Scheduling appointments
You should be driven to deliver results and can establish rapport, earn trust, and effectively collaborate with others in a fast-paced business environment. You should have a positive attitude and a background in nursing.
- Prior experience in fertility and/or insurance required
- Excellent customer service and interpersonal skills – ability to communicate accurately and concisely
- Ability to work independently and demonstrate good judgment
- Knowledge of fertility industry and patient procedures required
- Highly organized, quick learner, with ability to multitask and prioritize work effectively
- Action oriented and motivated by results
- Full of energy when faced with challenges
- Able to make and implement tough decisions
- Flexible and adaptable
- Hard working
- Empathetic and genuine
About us…
Progyny is a leading fertility benefits management company in the US. We are redefining fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physicians. Our benefits solution empowers patients with education and guidance from a dedicated Patient Care Advocate (PCA), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation’s leading employers, and drives optimal clinical outcomes. We envision a world where anyone who wants to have a child can do so.
Our mission is to make any member’s dream of parenthood come true through a healthy, timely, and supported fertility and family building journey.
Come join a company that’s been recognized by Modern Healthcare as one of the Best Places to Work in Healthcare.
Our perks:
- Family friendly benefits:
- Paid maternity and paternity
- Fertility benefits (including egg freezing and IVF)
- Emergency childcare program
- Parent’s group
- Health, dental, vision and life insurance options for employees and family
- Paid vacation and summer flex time
- Company equity
- Bonus program
- 401K Match
- Monday breakfasts/ Friday lunches/ healthy snacks
- Company social events
- Sit/ stand desks