DESCRIPTION
Who are we
Elvie is a health and lifestyle brand developing smarter technology for women. We are committed to building extraordinary products that improve the health and lives of women everywhere and at all stages of life.
Our first product, Elvie Trainer, is an award-winning app-connected Kegel trainer that helps women strengthen the pelvic floor via fun, five-minute workouts. Launched in October 2015 to great acclaim, we took the wellness industry by storm! Our street cred includes more than 12 awards for innovation and design, including the prestigious CES Innovation Award, IDA Design Award and Red Dot Award. As a business, Elvie has been recognized as one of Wired’s ‘hottest start-ups’, named as one of the 15 start-ups “To Watch” by The Sunday Times and both products have been featured in the Oscar Nominee Gift Bags.
We recently launched our second innovation: Elvie Pump, the world’s first silent wearable breast pump, which is making it possible for new mothers to pump anytime, anywhere. Elvie Pump received international praise following its unveiling on the catwalk at London Fashion Week and at the Consumer Electronics Show (CES) in Las Vegas.
In April 2019, Elvie announced a $42 million Series B led by IPGL and supported by Octopus Ventures and Impact Ventures. This represented the largest ever fundraise in femtech. This new round of financing will accelerate Elvie’s research and development efforts, as well as help grow brand awareness and distribution for Elvie Pump and Elvie Trainer across the Americas, Europe and Asia.
We are looking for an Operations Analyst to join our expert operations team who will be hands on in supporting the growing U.S. operations, whilst providing the team with data to drive process improvement.
Who you are
A detail-oriented, passionate and dynamic individual who thrives in a fast paced and continually evolving environment. You are able to understand the needs and challenges of the cross-functional teams that successfully drive products to market; from R&D and Product Development, through Operations, Manufacturing, Sales and Marketing. You can interpret large data sets and provide analysis and reflections to drive success. You are organised and analytical and work well with stakeholders at all levels.
You are excited by the prospect of defining and developing the gold standard for operational and supply chain excellence in a rapidly growing business. You are practical and hands-on and lead by example.
What you will do:
This role is pivotal to our growth plans, from analysing to optimising, you will provide data driven direction to allow us to scale and find innovative ways to meet the demands of the wider stakeholders, whilst not being afraid to roll your sleeves up and provide support with order fulfilment requests.
Sales & Operations Management (up to 50%)
- Working with Operations Manager to ensure timely execution of all B2B partner orders, ensuring that trends in ordering patterns are reviewed and processes are optimised and automated where possible
- Provide insights to ensure our 3PLs are achieving the gold standard expectation demanded by our customers
- Assist in the management and maintenance of data in the ERP platform and other related software programmes
- Process and proactively monitor the progression of orders through the fulfilment pathway, managing exceptions
- Support the Logistics Solutions Manager in ensuring optimal system integration to manage our global freight network efficiently
Data Analysis (50%+ of time)
- Be an advocate for data driven decision making
- Design and build sets of reports to meet the needs of the key stakeholders within Customer Care and Operations functions
- Devise and maintain an accurate performance metric dashboard for the Customer Care and Operations functions
- Provide weekly and monthly management reports to analyse the performance against our key business plan metrics and analyse future trends
- Using trend analysis, provide models to enable accurate planning and forecasting activities.
- Get hands on with the financial analysis of order fulfilment to drive efficiencies and optimise the premium service delivery
- Documenting, reviewing and developing processes at all levels of the operations, whilst monitoring the quality and integrity of the data
- Ensure accurate tracking of OKRs and provide updates and insights to the team
- Provide growth projections and scenarios to support our data driven operational resource and enterprise planning
REQUIREMENTS
- At least 2 years experience in an operational planning or analytical role
- Highly analytical and the ability to thrive in a fast paced environment, solving problems and managing changing priorities
- Excellent attention to detail
- Strong presentation skills
- An expert in Microsoft Excel and Google Sheets is essential
- Knowledge of SQL and working with data visualisation terms is desirable
- Experience of working with Netsuite and third party integrations desirable
BENEFITS
In return we can offer:
- Competitive base salary plus generous bonus
- Early stage share options in a rapidly growing business
- Work with an experienced, dedicated and passionate team that share the same values and love what they do
- 25 days annual leave plus all annual holidays in the UK
- Flexible working hours – our culture is built on trust and autonomy
- The chance to develop products with real world impact
- Career progression and regular performance reviews
- Employee referral program
- Part time opportunities & childcare vouchers
- Regular company socials
- MacBook Pro
- As much tea and coffee as you can consume