Our mission at Progenity is simple: to help healthcare providers and patients prepare for life. We provide the most advanced molecular technology and the highest levels of service to guide patient care at critical life stages. We continually seek people with the motivation and skills to advance our mission.
The Director IT Sales & Marketing Platforms is responsible for the development, configuration and support of the CRM platform and its related systems. This position is responsible for delivering digital business enablement through full solution life cycle and continuous improvement efforts. This role combines business strategy and industry best practices to set application development direction that is strategically aligned and business value focused. Works with cross-functional business/IT teams and IT business partners in translating business demand into actionable road maps. Further, the Director IT Sales & Marketing Platforms will play an instrumental leadership role to ensure the SFDC platform is developed with scale and simplicity as a primary guiding principle. Additionally, the successful candidate will define and build the support model and team required to sustain Sales & Marketing technological platforms. This will be accomplished through communication and partnering with key business stakeholders and resources. The successful candidate will be a member of the IT Leadership Team providing Relationship Management to our Sales & Marketing partners while participating as a team member to develop and deliver IT strategy.
RESPONSIBILITIES
- Builds strong business relationships through transparent, timely, and concise communications.
- Demonstrates proven knowledge of and success in roles with assisting in the improvement of Sales, Service and Marketing organizations.
- Understands and solves business and technology challenges related to the implementation of CRM technologies in addition to designing and developing platform-based applications that meet business needs.
- Advises application owners on the technology possibilities and requirements within the Force.com platform.
- Provides direction and oversight for application support functions to ensure quality processing while meeting or exceeding application service level commitments.
- Defines and manages resource requirements and allocations, monitors and improves quality, and ensures ‘best practice’ leveraging SFDC declarative development techniques.
- Serves as Customer Relationship Manager (CRM) to the Sales & Marketing organization.
- Drives and ensures good Architecture practices and principles are adhered too.
- Manages multiple development projects, development groups, and/or application support functions.
- Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.
- Plans, develops, and controls moderate to large project/product budgets.
- Leads the specification of current and desired state of business application landscape, identification of gaps to the desired state, investigation of new technologies to resolve gaps and advance business capabilities, definition of application development governing principles, maximization and leverage of existing application assets, and simplification of the landscape of over time.
- Manages multiple development projects, development groups, and/or application support functions.
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as deemed necessary.
REQUIREMENTS
- Bachelor’s degree in Computer Science, Information Systems, or Engineering; Master’s in Business Administration or Technology Management preferred.
- Certification(s) Preferred: Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer, Salesforce.com Certified Sales/Service Consultant.
- 10+ years in a technical/process/operational role as well as a minimum of 5 years in a management role.
- 7+ years of experience in design, building and implementation of enterprise Customer Relations Management (CRM) applications SalesForce.com technology.
- Experience with operational exposure across primary corporate functions preferred (e.g., Sales, Marketing, Service, IT, Finance, Legal, etc.).
- Experience integrating and leveraging marketing automation, CPQ, ERP and other SaaS solutions in conjunction with CRM. Strong vendor management oversight.
- Team oriented and ability to build relationships and trust at all levels of an organization and across functions.
- Strong knowledge of both Waterfall and Agile methodology.
- Strong communication, presentation, and team building skills.