Head of Learning & Development

Tia is the next generation women’s healthcare platform bringing empathy and innovation together to help women thrive. Our interdisciplinary team of doctors, designers & data enthusiasts have seen first-hand how women’s needs have been radically underserved and underestimated, and are on a mission to build a new distinctly female care model from the ground up, online and offline.

Tia’s ecosystem of products, tools and services — from the Tia app to the Tia Clinic, a real-world gynecology, primary care, & wellness practice based in NYC — is connected by a unique, human-centered approach to care that focuses on listening and learning all about women and their holistic needs, from anatomy to emotions, from gut health to getting it on. Tia encourages honest and transparent conversations about patients’ health, both with their care team and their community of members, to help women make independent and informed healthcare decisions with confidence and ease.

Role Description: As the Head of Learning & Development, you will play a strategic role as a visionary trainer transforming and driving content across the clinic/s from ops, medical, tech, and brand into digestible materials and tools that effectively ensures staff are well trained and bought in on the plan. You will build ‘the boot camp’ for the future of women’s health, and be instrumental in ensuring that Tia promotes a productive and knowledgeable workforce, supported by comprehensive, engaging, and impactful learning and development programs.

This role is based in New York City and reports to the VP of Clinical Operations.

Tia Company Values You “Spike” On

• • Act with high compassion & integrity, and understand that a person’s emotions are their reality
  • Find your superpower
  • Find joy and gratitude everyday
  • Experiment always, despite the possibility of failure
  • Practice a meritocracy of ideas
  • Act as a pack, not a lone wolf
  • Owner mentality
  • Culture warrior

Your Abilities

• • Rallies the troops
  • Can design process / Strong organizational, delivery through teams, and demonstrated delivery of policies and processes
  • Cross-functional collaboration
  • Open-minded & communicative about thinking (not precious, not “because I said so”)
  • Interpersonal communication + empathy
  • Ability to set a vision – big-picture & strategic thinker
  • Creative problem-solving
  • Ability to manage and communicate up
  • Probing into deeper whys
  • Ability to drive cross-functional decisions
  • See the forest for the trees – strong synthesis skills
  • Clear communication style – directive and straight-forward, not dramatic or passive
  • Incredibly high bar for excellence
  • Proven ability to learn from mistakes, ability to reflect
  • Revels in understanding teams strengths & weaknesses knows how to orchestrate them
  • Proven ability to coach, develop and lead others

Your Skills

• • Proficiency in core MS/Google Suite (Docs, Sheets/Excel, Slides/Presentation Decks)
  • Tech-savvy: willingness to learn new technologies and frameworks
  • Customer service skills
  • Management of systems and experience/background in LMS systems
  • Strong analytical, problem-solving and conceptual skills
  •  Excellent people management skills, including virtual team management; Ability to manage expectations and relationships with staff, vendors, business partners, etc.
  • Facilitation/strong presentation skills
  • Advanced communication, influence, and writing skills
  • Effective time management
  • Hospitality background strongly preferred

Role Responsibilities

• • Design the best systems, tools, and processes to effectively productize Tia’s delivery of clinic training, ensure that the productization of these services hits the quality bar. Manage the clinic L&D roadmap and priorities and responsible for strategy in partnership with the c-suite team. Implement and maintain a Learning Management tool. Design and develop scalable training solutions that include a blended approach to learning such as coaching, classroom training, 1:1 sessions, train the trainer, action learning, and e-learning platforms. Implement and drive experiential learning with practical applications including “new methods and activities.” Research, recommend and apply learning and development best practices to all training materials, including new methods and activities. Implement creative training solutions including the development of games, role play, q&a, etc. Focus on delivering high impact training that maximizes learner participation, comprehension and application of the material utilizing technology, interaction, and innovative tactics. Work with the Operations team to create and develop strategic communication plans to ensure the streamlined rollout of new training initiatives and materials.
  • Evaluate, implement, and operationalize resources and outcomes of Learning & Development with an ownership mentality. Partner strategically with key inputters  to understand business objectives and consistently translate these into tactical training materials. Identify and evaluate individual and organizational development needs to create and execute various learning strategies and programs across the company. Manage programs including on-boarding, orientation, initial training, new-in-position development, leadership development, and ongoing employee skill development that are motivating, inspiring and set the foundation for long-term growth. Write and implement assessments, evaluations, and readiness reviews in order to collect and track data on instructional effectiveness and impact of training on employee skills and KPIs. Design rinse and repeat training strategies. Develop train the trainer tool kits and facilitate trainer trainings. Design ongoing “refreshes” on trainings. Collaborate with outside partners and vendors to coordinate and schedule trainings such as OSHA and CPR/AED, and professional development with consideration for quality assurance and budgetary restrictions. Manage Tia specific training assets across operations, medical, brand, and tech. Design and develop Tia tech-specific programs to train internal teams and Tia partners inclusive of CWCT, Tia Admin, TiaMD, etc. Lead the charge in developing Tia Academy; work with the CMO, COO, and VP of Clinical Operations to define the structure, process for producing content, and materials required to productize, as well as dissemination of the process to employees.
  • Drive hospitality training best practices as a brand champion and culture warrior. Develop best in class hospitality level service training. Facilitate, coordinate, and lead Hospitality Training sessions. Ensure the service and hospitality standards are defined, communicated and upheld throughout the clinic teams

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients.

If you’re are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women’s healthcare, join us!