Medical Assistant

Tia is the next generation women’s healthcare platform bringing empathy and innovation together to help women thrive. Our interdisciplinary team of doctors, designers & data enthusiasts have seen first-hand how women’s needs have been radically underserved and underestimated, and are on a mission to build a new distinctly female care model from the ground up, online and offline.

Tia’s ecosystem of products, tools and services — from the Tia app to the Tia Clinic, a real-world gynecology, primary care, & wellness practice based in NYC — is connected by a unique, human-centered approach to care that focuses on listening and learning all about women and their holistic needs, from anatomy to emotions, from gut health to getting it on. Tia encourages honest and transparent conversations about patients’ health, both with their care team and their community of members, to help women make independent and informed healthcare decisions with confidence and ease.

Role Summary: As one of Tia’s Medical Assistants you perform routine administrative and clinical tasks to keep the clinic running smoothly. Core functions of your role will include rooming patients, collecting patient health information, messaging with patients, ensuring all rooms are properly prepared throughout the day, managing supply inventory, collecting & preparing blood and other samples, administering vaccines and injections, running front office operations, such as scheduling and billing, from time-to-time.

This role is based in New York City and reports to the Lead Medical Assistant.

Tia Company values you “spike” on:

• • Probing deeply to understand
  • Asking why then why again
  • Act as a pack not as a lone wolf
  • Finds joy and gratitude every day
  • Practice Personalized Care

Abilities:

• • Highly organized
  • Ability to multitask
  • Strong process orientation
  • Excellent patient service orientation
  • Detail-oriented
  • Keep a vibe of calm, steadfastness and composure under pressure

Skills:

• • Phlebotomy
  • Lab review
  • Vitals documentation
  • Autoclaving + disinfecting
  • Supply expiry review
  • Supply management & ordering (budget management)

Responsibilities:

• • Ask why and probe deeply to understand the reason for the patient’s visit: Ask questions to collect background story — leaving notes for providers. Review health summary with patient, ensure all their information is accurate. Take the patient’s vitals and record.
  • Close the loop and ensure that all follow ups are handled per clinical process and in a timely manner: Confirm patients current pharmacy preference and update in UHR/EMR. Process any Rx, order labs and imaging. Ensure all Dx codes are properly added to lab and imaging orders.
  • Act as a pack with fellow MAs, front of house staff and NPs/MDs to ensure the proper “air traffic controlling” in the clinic: Ensure that patients are moved from front of house to back of house- “room patients”. Leverage providers with signals if they are running behind / clinic is backed up. Monitor the schedule to know who has checked in. Perform review of the schedule the night before, brief providers on the day + think through “air trafficking” requirements for the day
  • Practice Personalized care: Review health records of next day patients every day. Ensure providers are briefed on the patients coming in. Remember the nuances of each patient, remind providers of these nuances. Work to capture nuances and personal needs of each patient in your time with them to help providers and all Tia care professionals better serve the patient. Communicate and document these nuances when appropriate
  • Perform phlebotomy on patients as needed: Uphold the clinical guidelines for Phlebotomy
  • Leverage providers have reviewed labs, and leverage providers in delivering results to patient: Follow the system for Lab review as established by the Medical Director. Ensure that all labs are closed out each day.
  • Maintain the order and spotlessness of the clinic

Other “nice to have” skills:

• • As a clinic that seeks to create an environment for all women to feel safe, heard, recognized and avowed in their health, bodies and lives, we are consistently seeking providers with backgrounds that are meaningfully different from those already forming our team. You bring a diverse background, a range of care experiences in different communities or various modalities.
  • Former positions in delivering care for women in the following situations is a plus: women for battered or abused women, decision making support for low-income women, care delivery for LGBTQ, care delivery for immigrant or migrant or english-as-a-second-language support populations.
  • You have experience running data security protocols and have a strong understanding of HIPAA.
  • A strong understanding of & interest in oxidative / chronic stress, stress literature, immune system compromise, inflammatory response systems is a plus.

Other important details:

• • You’re willing to work nights & weekends
  • You’re authorized to work in the US
  • Tia is an equal opportunity employer

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients.

If you’re are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women’s healthcare, join us!