Vice President of Client Success, Strategic Market

Maven is the leading women’s and family healthcare company. Named the #1 Most Innovative Company in Health by Fast Company in 2020, Maven advances women’s health, family planning, and diversity in the workforce by empowering parents to plan or start a family while growing their careers. Employers love Maven because it helps lower their healthcare costs while improving their ability to attract and retain women and working parents. Founded in 2014 by Katherine Ryder, Maven has raised $88MM, and is backed by Icon Ventures, Sequoia Capital, Oak HC/FT, Spring Mountain Capital, Female Founders Fund, Harmony Partners, and individual strategic investors Reese Witherspoon, Mindy Kaling, Natalie Portman, and Anne Wojcicki.

Maven is looking for an exceptional, experienced leader to join our Client Success Team. In this role, you will be leading our most tenured client success team members and working with complex large employers. Your team will spearhead our revenue retention by being the source of thought leadership, meaningful performance analytics, and strategies that drive success throughout each client’s life-cycle.  We are looking for someone who is top 20% in their field, with an insatiable appetite for success. Our business is fast-paced and we are defining a category, so you will need to excel in the ability to evangelize Maven’s voice with passion and credibility – across your team, clients, consultants and the market.

As Vice President, Client Success for the Strategic Market at Maven, you will: 

• Bring exceptional leadership to our most experienced client success (account management) team members
• Build the team, process and technology that positions Maven as a preferred partner across our largest clients; NPS goal of 90% or higher
• Lean into your knowledge of the modern, global healthcare ecosystem to deepen your teams’ ability to anticipate client needs and build client-specific activation, engagement and communication strategies
• Be the voice of our customers and the market within Maven; collaborate with cross-functional team members to ensure our continued position as a category creator and vendor of choice
• Effectively identify and solve for all barriers to Maven’s success; demonstrate excellent time management and use of accessible resources
• Act with urgency, even when making difficult decisions
• Use creativity and relentless persistence to expand Maven’s reach across clients
• Use data effectively to forecast renewals, align resources and build account management strategy for the Strategic market
• Act with credibility and humility, always positioning Maven for success
• Be a thought and motivational leader across the Maven team

We’re looking for you to bring: 

• 3+ years of experience in a client success (account management) leadership role
• 7+ years managing HR clients, with no less than 3 of those years of working with HR leaders of companies with 20K employees or more
• Exceptional client performance history (renewal rate, client satisfaction, etc) that can be confirmed through documentation and references who will validate record of success and leadership skills
• Growth mindset that thrives in a fast-paced start-up environment
• Demonstrated comfort with data; ability to interpret and discuss analytics with ease in conversations with individuals of varying levels of understanding
• Proven network within the HR/employee benefits community
• Insatiable appetite for success

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks: 

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

• Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for employees is 100% covered by Maven
• 401(k) plan
• Unlimited paid time off
• Free One Medical membership
• Monthly stipend for your choice of wellness benefits
• Pre-tax commuter benefits
• 12 weeks parental leave and 2 weeks flexible time upon return
• Annual professional development stipend
• Access to the Maven platform service and free Maven appointments for employees, family & friends
• Weekly team lunches and bagel breakfasts
• Bottomless office snacks and regular happy hours
• Annual company offsite
• 1 month paid sabbatical after 5 years

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.