Associate, Provider Operations

Maven is the leading women’s and family healthcare company. Named the #1 Most Innovative Company in Health by Fast Company in 2020, Maven advances women’s health, family planning, and diversity in the workforce by empowering parents to plan or start a family while growing their careers. Employers love Maven because it helps lower their healthcare costs while improving their ability to attract and retain women and working parents. Founded in 2014 by Katherine Ryder, Maven has raised $88MM, and is backed by Icon Ventures, Sequoia Capital, Oak HC/FT, Spring Mountain Capital, Female Founders Fund, Harmony Partners, and individual strategic investors Reese Witherspoon, Mindy Kaling, Natalie Portman, and Anne Wojcicki.

Maven is looking for an exceptional Associate, Provider Operations to manage the onboarding and success of Maven’s 1,600+ Provider network. As a key member of the team working alongside our Director of Provider Operations, you will be responsible for managing the Provider pipeline, onboarding new cohorts and setting Providers up for success once on the platform. As the voice of Maven to new Providers, you will also own our Provider Success efforts, responding to questions and interfacing with practitioners on a daily basis. We are therefore looking for someone that is passionate about healthcare with A+ communication, project management and interpersonal skills.

As an Associate, Provider Operations, you will:

• Manage the Provider activation process, working with internal systems and stakeholders to fully vet applications
• Continually look for opportunities to elevate Provider onboarding and training resources
• Triage and escalate all questions submitted by our Providers, working closely with our Care Advocate team
• Support Provider Success efforts, including regulatory compliance, reporting and mandatory filings
• Support broader Provider Operations efforts as appropriate, spanning Provider Quality, Engagement, Supply Forecasting and Monitoring

You are a great fit if you

• Have 1-3 years of experience, preferably in healthcare or a client-facing role
• Working knowledge of healthcare provider types and basic industry understanding
• Stellar communication and interpersonal skills
• Strong attention to detail
• Demonstrated ability to manage complex operational processes and projects
• Demonstrated ability to effectively synthesize and communicate findings in a structured, thoughtful manner
• Comfort with core business tools (Excel, PowerPoint) and basic analysis
• Team player that thrives in a fast-paced, entrepreneurial environment

Benefits & Perks:

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

• Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for employees is 100% covered by Maven
• 401(k) plan
• Unlimited paid time off
• Free One Medical membership
• Monthly stipend for your choice of wellness benefits
• Pre-tax commuter benefits
• 12 weeks parental leave and 2 weeks flexible time upon return
• Annual professional development stipend
• Access to the Maven platform service and free Maven appointments for employees, family & friends
• Weekly team lunches and bagel breakfasts
• Bottomless office snacks and regular happy hours
• Annual company offsite
• 1 month paid sabbatical after 5 years

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.