Are you interested in working for a cutting-edge healthcare AI organization? Do you want to align yourself with a team who is passionate about helping fertility patients have a family? Join a team that is helping make patients dreams come true.
About Univfy:
Univfy is dedicated to helping individuals and couples realize their dream of becoming parents. We are fertility and AI experts passionate about providing patients with the tools to choose the most effective fertility treatment with greater confidence, success and cost-success transparency.
More than 7 million women and couples are impacted by infertility in just the US. IVF is the most effective treatment for most patients, but the cost and the uncertainty of the outcome keep many from trying and reaching their goals. The Univfy platform combines AI, machine learning and fintech to help fertility centers (our clients) integrate personalized medical and financial counseling to benefit their patients. We deliver scientifically validated, personalized prognostics to help patients understand their accurate chances of success with IVF, reduce the financial risk of paying for multiple treatments and to make their journey easier along the way.
Univfy currently serves IVF centers across 15 states in the U.S. and Canada. We offer competitive compensation and a complete benefits package including medical, dental, vision and a 401k.
About the Role:
The Fertility Counselor will report to the Director of Financial Counseling Solutions (Dir. Of FC Solutions) and will be an important part of the expanding Univfy Financial Concierge team. Your role will require interaction with the Director of Implementation and Program Management and Univfy’s CEO. From time to time, you will be interacting with data scientists, engineers, communications experts and business and sales professionals. You will be flexible and adaptable to the time allocation among your areas of responsibilities, which can vary depending on client and internal team needs. Your role has four major components:
1) Internal and external communications: You will have daily/weekly/monthly meetings and reporting to receive instructions from the Dir of FC solutions and also to co-ordinate patient report schedules with the contact person from each participating fertility center. You will also participate in Univfy’s cross team meetings with engineers, data scientists, business professionals, and CEO to share progress of your projects and assist the broader Univfy team in improving services to clients.
2) Running Univfy reports: You will be responsible for transcribing key patient information from a range of sources such as EMR, patient summary forms, MS documents to support Univfy providers in generating personalized fertility treatment success reports used by physicians to support their patient counseling. This part of the job requires data entry, extreme proficiency with EMR navigation, excellent organization skills and accuracy with attention to detail. You have worked in the healthcare environment and have a good understanding of the HIPAA law, patient privacy, and the professional handling of confidential information.
3) Financial counseling: In this part of your role, you will work with fertility centers/provider teams (our clients) to assist patients in understanding their financial and treatment options, including any qualifying special pricing programs. The Fertility Counselor will meet with patients virtually (via a Zoom audio-only or video conference) to review their financial options and to review/explain the patient agreement (contract) for enrolling in a special program offered by a specific provider. (Patients are referred to the Fertility Counselor by the provider team.)
4) Assist with client support and product QA: Univfy delivers high quality products that go through a rigorous QA procedure, most of which is conducted by computer programs but the final review by the clinical and product teams is essential and you will be trained to join the QA team to assist in this review.
This role is full time (40 hours per week), remote (work from home), may require shift work to cover East coast evening hours/Pacific Coast hours) and travel is not required but willingness to travel to onsite client meetings is a plus.
Requirements:
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2+ years of experience working in a fertility center
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Ability to analyze and interpret fertility information
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Previous or current experience working with a fertility EMR system (2+ years)
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Excellent communication skills, such as ability to write clear, courteous emails to clients and internal team and superb ability to show empathy when talking with patients that are under distress while managing time
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Excellent customer service skills, exuding positive and a can-do attitude with internal and external clients
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Excellent organizational skills and ability to multi-task, prioritize, and exercise judgement in escalating unresolved client issues to your manager in a timely manner
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Ability to work independently, must be self-motivated to work remotely
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Adaptable and flexible with varying amounts of work described during the work week and willingness to take shifts
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Excellent Microsoft Office skills and enthusiastic to learn additional skills to use project organization software to collaborate with the rest of team
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Maintain confidentiality of all work information, including strict adherence to HIPAA and company policies, in keeping all patient, clients’ and company information confidential
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Travel is not required but willingness to travel to onsite client meetings is a plus
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Must have authorization to work in the United States
PRE-EMPLOYMENT REQUIREMENTS
All offers of employment by this employer are conditional upon the new hire’s successful completion of pre-employment screenings, including a criminal background check, drug screen, educational and prior employment verification, professional reference checks, and verification of the new hire’s eligibility and authorization to work in the United States.