Cayaba Care
About Us
The US is one of the most dangerous developed countries in which to give birth. These poor maternal-fetal outcomes disproportionately impact minority women and underserved populations across major US cities.
Cayaba Care’s mission is to improve outcomes in communities by reimagining how maternity care is delivered. Our team is focused on building technology-enabled solutions to deliver clinical and non-clinical services in-home or in-office. The Cayaba Care care model focuses on integration not replacement of patients’ primary Obstetric provider and reducing any barriers to the patient receiving the recommended care.
About the Job
Cayaba is seeking a full-time Outreach & Sales Representative to support the growth and vision of the company to achieve health equity for our communities through telephonic, written, and digital outreach to prospective new members. The Outreach & Sales Representative will work collaboratively with the Member Engagement team to increase the number of monthly Cayaba Care member registrations. The Outreach & Sales Representative leverages available data to inform outreach strategies.
Who You Are
The ideal candidate will be a fast learner with a competitive spirit and a proven track record of meeting and exceeding target metrics. You have excellent written/oral communication skills; are detail-oriented; and are metrics-driven. You are comfortable with technology and with high-volume cold outbound calls and creative outreach approaches. You are dependable and an independent self-starter who responds well to change and shifting priorities. You have the ability to prioritize and multitask and have excellent follow up and follow through skills. You’re flexible and willing to support other members of the team as needed.
Job Description
- Provide cold telephonic, written, and digital outreach for eligible members to explain Cayaba Care program.
- Develop and execute on outreach plans focused on growing registration targets.
- Respond to inbound referrals and requests for information about Cayaba Care via phone, text, and email.
- Complete patient registration and creation of the medical record in the EMR and schedule new member Welcome Visits.
- Work collaboratively with the Member Engagement team and cross-functional teams to increase the monthly number of Cayaba Care registrations.
- Leverage available data with the support of the Data Team to learn more about potential members and to inform outreach strategy.
- Work daily within the CRM to update leads, document patient interactions, collect data, organize information, and track tasks.
- Use systems to verify eligibility of leads.
- Other tasks and duties as needed to support cross functional teams when Outreach work volume is low.
How We Define Success
- Provide a friendly, empathetic, mission-aligned experience for all prospective members while engaging and fostering trust quickly.
- Meet engagement targets over the phone in order to reach and convert patients (outreach to 90% of new patient leads within one business day of assignment).
- Performance: Contribute to outreach team goal of registering (consenting) 25% of eligible leads within 30 days of assignment*
- *Target to be evaluated monthly/quarterly and adjusted accordingly
- Attention to detail in managing the CRM.
Why You Should Join Our Team
A career at Cayaba Care is an opportunity to work towards addressing our country’s maternal health crisis. Opportunities for advancement with increasing administrative or management opportunities. At Cayaba Care, we are focused on building a company where individuals from all backgrounds have the opportunity to succeed and contribute to our mission. Competitive compensation and benefits.
Preferred Credentials
- 1-2 years of high volume cold calling, call center, customer service, social work, Sales Development Representative, or nonprofit outreach experience
- Experience meeting/exceeding sales/call quotas.
- Experience in sales or managing client relationships
- Flexible, fast learner with a strong business sense
- Private and quiet home work environment without distractions
- Interest or experience in maternal healthcare is a plus!
- Bilingual (Spanish) is a plus!
Job Type: Full-time
Benefits: Health, Dental, 401K (not matching), Short Term Disability
Job Location: Remote (Preferably in NJ, PA, DE, CT, MA)
Potential Schedule(Subject to Change):
- Mon-Thur 10a-6p EST
- Fri: 10a-2p EST
- 2 Saturdays per month 10-2p EST [8h/mo. weekends]