Talent and Community Management Specialist

You are a mission driven, customer obsessed, natural problem solver. You dig balanced startup life and can wrestle challenges and change with composure. You are a fearless and collaborative communicator, with the ability to make quick decisions while always in learning mode. You love big, interesting problems and bringing solutions to the masses while making sure it feels personal, authentic and connected. If this sounds like you, we’d like to talk.

Why us?

The Mom Project is a pioneering, remote-first venture-backed startup with roots in Chicago. We are backed by some of the best investors in the world and are lucky to be surrounded by an incredible team of advisors, including Serena Williams.

The Mom Project is a platform and community leading a cultural movement that matches companies with diverse talent. To date, our platform has unlocked over $300M in earning potential by connecting our 1M+ moms, dads and allies with opportunities at world class brands like Apple, Accenture, Etsy and Nike… and we are just getting started!

Our team is growing as we push to rewrite the narrative for working women at every stage of life. We believe all women should be able to choose both a successful family life AND career aspirations without sacrificing one over the other.

The Mom Project’s commitment to Diversity, Equity, and Inclusion

We move forward when we all move together.

At The Mom Project, we understand the Moms we serve are not all the same and neither are the employees that support her. We are inspired by people who come from all walks of life.

Equality and inclusion at TMP is recognizing and honoring the uniqueness of each person who works to bring our mission to life, valuing all dimensions of diversity as our greatest asset.

We are committed to being a safe, respectful, fair, and inclusive culture for all.

About the Role:

With more than 1 million users on The Mom Project platform, building and maintaining a positive community experience and environment are key priorities for the company. This Talent and Community Management Specialist will actively and consistently interact, monitor and develop The Mom Project’s talent community to strengthen the company’s reputation and brand externally.

This role will serve as a point (as The Mom Project) of contact for external facing community management and communication on TMP’s social channels, email and other connection points in which community response is required. Working with the VP of Communications and social media team, this role will actively listen, monitor and respond to external community engagement, comments, concerns and feedback in order to maintain a positive external persona for the company.

What you’ll do:

• In partnership with the social media team, serve as a point of contact for the company’s social media platforms such as Facebook, LinkedIn, YouTube, Instagram, Reddit, Tik Tok, etc.
• Interact with community members and followers in a professional, personable, and timely manner to grow and keep the community experience active.
• Create an escalation and SOP for community responses with specific attention to potential negative sentiment, posts or experience to create and pivot to a positive or mitigated end result for the community member in a consistent and timely manner.
• Work with the marketing, communications, and talent experience teams to create high quality, engaging, relevant, and timely responses, feedback and remediation where necessary.
• Build cross functional relationships with internal teams who interact with community and talent members to have a pulse on sentiment, feedback and concerns that could impact external reputation and brand.
• Identify, foster and interact with key influencers within the community that create positive connection and reputation building content that are aligned with The Mom Project mission and brand sentiment.
• Use social listening tools (Sprout Social) to monitor positive/negative comments, sentiment and topic trends, that can help boost engagement or resolve any potential conflicts that may affect brand reputation.
• Generate monthly reports for leadership on overall community sentiment and notable trends and provide meaningful feedback on how best to address key themes both positive and negative.
• Keep up to date to the latest social media trends and emerging social media platforms in the industry

The skills and abilities you’ll need to succeed:

• 3+ years of experience in managing and growing communities through various channels
• Demonstrates the value of community experience and strong customer experience communication both online and in email.
• Strong experience in social media channels including LinkedIn, Instagram, Reddit, Facebook, Youtube, and other emerging channels where communities may reside or grow.
• Strong collaborative in cross functional relationship building with key internal stakeholders.,
• Passionate about the customer/talent experience and reputation management
• Strong writing and content development skills
• Familiar with TrustPilot and Google Reviews platforms
• Comfortable with handling challenging situations with calmness and professionalism with the ability to escalate to leadership with a solution mindset.

All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have U.S. residency at the time of application.