Clinic Coordinator

Who We Are

Origin is a leading provider of pelvic floor and whole-body physical therapy with a specialized focus on pregnancy, postpartum, menopause, and sexual health.

We wake up every day with one purpose: to help women feel their best, through every stage of life. Our goal is to redefine the standard of care for women, nationally. We offer physical therapy designed for women and mothers, in-person and online. Our team uses their expert knowledge to treat commonly overlooked women’s health issues and unlock our clients’ personal potential on their journey to becoming stronger and healthier. Our approach is clinically proven: we help women work through painful sex, prepare for labor, recover better and faster postpartum, manage menopause symptoms, and avoid unnecessary surgeries. We are expanding our team to support rapid growth and are looking for someone who understands and celebrates our mission.

Culture

Mindset matters. While every role will have specific skills and requirements, we are one team with shared core values, and we aim to create a safe and supportive environment for everyone in the Origin community. We’re a team of hardworking and passionate individuals who integrate the following values into our everyday practices:

• Own it. We show up with our best work. We’re creative, focused, proactive, and get the details right.
• Go big. We have a big vision for women’s health and are energized by our potential impact. We act with urgency, yet remember it’s a long game.
• Stretch. Growth can be uncomfortable and progress isn’t always linear. We create a safe space for honest learning, taking risks, and understanding failure.
• Be generous. We’re kind, have high integrity, and assume the best. We celebrate wins and build each other up.

Role

As a Clinic Coordinator, you will represent Origin by delivering a first-class experience to our patients. You will play an important role in explaining our care model, booking appointments, and creating a warm and welcoming clinic atmosphere. You will help women and individuals with vaginal anatomies navigate their healthcare journeys by providing high-touch, personalized customer service in a fast-paced environment and assisting clinicians to create a warm and welcoming atmosphere. You will partner with our team of experienced women’s health Physical Therapists to deliver a first-class experience to our clients. Reporting to the Community Lead, this role is fast-paced and provides an exciting opportunity to learn and develop your clinical knowledge alongside a growing company with big ambitions. This position is based out of our San Francisco location.

WHAT YOU’LL DO

• Greet patients as they enter the office and ensure they feel welcome and prepared for their visit.
• Help patients schedule appointments and troubleshoot scheduling conflicts as they arise.
• Monitor several communication channels, responding to emails and chats and answering multiple phone lines; you will direct calls and take messages as needed.
• Ensure a holistic care experience: handling administrative tasks, selling retail products, and collecting payments
• Support patients’ care coordination within our team and external parties by:
• Working with other front desk team members, PT aides, and Physical Therapists to ensure appointments start on time
• Working with referring providers to get referrals and share patient charts, as needed
• Working with our billing team to resolve insurance-related concerns
• Ensure the facilities remain clean and stocked according to brand guidelines.
• Troubleshoot issues that arise with clients or systems, de-escalating issues or elevating higher-level concerns to management as needed.
• Engage in ad-hoc duties through cross-functional collaboration, potentially including local marketing and community outreach.
• Support Community Leads with new hire shadowing and training on an ad-hoc basis.
• You may assist in patients’ care by leading them through exercises and stretches under the direction and supervision of the Physical Therapist.
• You will help coordinate patients’ care by maintaining and updating exercise programs regularly.
• You will help maintain a safe care environment by routinely stocking, cleaning, and sanitizing the office.
• Must be able to maintain the confidentiality of sensitive information

ESSENTIAL FUNCTIONS + PHYSICAL DEMANDS:

• Must be available to work 8-hour shifts, Monday-Friday between the hours of 8:00 am – 7:00 pm
• The ability to correctly wear state-mandated, personal protective gear at all times.
• The ability to walk and stand for extended periods
• The ability to lift 20 pounds regularly

PERKS

At Origin, not only do we want our clients to feel their best – but our employees as well. We believe in both working and resting with intention. The well-being of our community is a top priority for us and we aim to create a workplace that fosters positive mental health and growth, both personally and professionally. Our benefits include:

• Healthcare insurance with generous contributions (Medical, Dental, Vision)
• Paid Maternity Leave
• PTO + Paid Holidays
• 401k with matching
• Origin Physical Therapy Stipend

Origin requires employees to receive an FDA-approved vaccination against COVID-19 infection. We do not discriminate on the basis of a protected characteristic and we provide reasonable accommodations related to qualified medical reasons, disability, or sincerely-held religious beliefs or practices.