New Patient Support Specialist

We are a family of medical professionals, women’s health advocates, and software engineers on a mission to simplify the process of getting birth control! If you are interested in working at a rapidly growing healthcare startup and want to get in on the ground floor of building a company that’s changing the way birth control is dispensed please consider joining our team!

Pill Club is looking for a full-time New Patient Support Specialist to help manage and guide patients through the on-boarding process by providing real time updates, ensuring all patient information is complete, and working with cross-functional teams to ensure a great patient experience.

Ideal Candidate Should Be:

• • Passionate about delivering an exceptional Patient Care experience
  • Sensitive to women’s complex relationship with their birth control
  • A good communicator – both written and verbal
  • An organized, multi-tasking professional who learns quickly
  • Actively participates in a team atmosphere
  • Able to effectively collaborate with peers and cross-functional teams
  • Adaptable to a changing environment (we are a start-up company!)
  • Take a can-do approach to patient specific needs
  • Performance and metrics driven
  • Flexible to work overtime, evenings or weekends as needed

Responsibilities:

• • Partner with the Pharmacy to make sure communication is fluid and clear among all teams involved
  • Educate patients regarding all offerings from TPC healthcare services about women’s reproductive health
  • On-board new patients into our proprietary system

Minimum Qualifications:

• • High school diploma
  • 1-2 years of customer service working in an office environment
  • 1 year of healthcare experience preferred

Desirable Qualifications:

• • Experience working in a Start-up or Healthcare environment