Description
As a Director of Account Management, you will work with our employer clients and their consultants and brokers to maintain exemplary service for the life of their account. You are accountable for partnering with the large employer segment creating client value, loyalty, satisfaction, and retention.
What you’ll do…
- Establish, cultivate, and manage the employer-client relationship at multiple levels, serving as a healthcare consultant and trusted business advisor
- Build relationships with key employer-client stakeholders, consultants, and brokers, recognizing the value each brings to employers
- Meet with clients monthly or more often as necessary
- Prepare, host and follow-up an annual planning session with the client
- Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the client utilizing data to uncover actionable insights
- Create and execute on the strategic retention and growth plan for each assigned client
- Effectively plan, negotiate, and influence the interactions and relationships with employers, their brokers / consultants and internal team members to achieve strategic account goals
- Successfully manage upsells of new product lines and renewals of current clients
- Suggest solutions and innovations to solve employer problems within fertility and family-building
- Deliver on key KPIs, including sales performance, relationship, and retention metrics for employer clients
- Resolve member abrasions that are escalated within Progyny and work with other team members to identify the root cause of the escalation and the best path to resolve it
About you…
- 10+ years of strategic and consultative selling experience within healthcare, employer benefits or insurance industries
- Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits segment
- Excellent negotiation, collaboration, and listening skills
- Excellent messaging, positioning and presentation of information for client impact
- Unparalleled project management skills – identify a goal and the steps needed; actively manage action steps to accomplish goal
- Strong business and financial acumen; strong problem-solving, judgment and analytic skills
- Prior success in a fast-growing organization
- Must be based in California, Washington, Arizona
About Progyny:
Progyny is a leading fertility benefits management company in the US. We are redefining fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physicians. Our benefits solution empowers patients with education and guidance from a dedicated Patient Care Advocate (PCA), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation’s leading employers, and drives optimal clinical outcomes. We envision a world where anyone who wants to have a child can do so.
Our mission is to make any member’s dream of parenthood come true through a healthy, timely, and supported fertility and family building journey.
Come join a company that’s been recognized by Modern Healthcare as one of the Best Places to Work in Healthcare.
Our perks:
- Family friendly benefits:
- Paid maternity and paternity
- Fertility benefits (including egg freezing and IVF)
- Emergency childcare program
- Parent’s group
- Health, dental, vision and life insurance options for employees and family
- Paid vacation and summer flex time
- Company equity
- Bonus program
- 401K Match
- Monday breakfasts/ Friday lunches/ healthy snacks
- Company social events
- Sit/ stand desks
Progyny is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.