Website helloalphamd Alpha Medical
Healthcare made for the modern woman
Alpha Medical is on a mission to make access to quality healthcare easy, affordable, and convenient.
Job Description
Alpha Medical is seeking a Customer Success Associate (CSA) with a passion for customer advocacy and improving the way people access healthcare today. You will be responsible for stewarding customers through a seamless, quick, and convenient healthcare experience using your communicative prowess and passion for customer advocacy. This role has the opportunity to turn into a full time role.
Responsibilities
• Review patient messages and inquiries and respond with a sense of urgency and care for the patient
•Resolve order issues with our partner pharmacy or providers
• Monitor and follow up on patient or provider messages and requests
• Manage patient referrals, lab orders, imaging orders and own provider communication for patient records
•Engage in the continuous effort to improve the patient experience by sharing customer feedback with Product Teams, through the Alpha process.
•Support efforts to meet or exceed objectives in key performance indicators that include: inquiry response times, ticketing management (for bugs and issues), customer satisfaction, and renewal metrics.
Key Requirements
• A bachelor’s degree OR two or more years of relevant professional experience.
• Stellar written and oral communication skills.
• Empathy for all persons seeking medical care and support.
• Front / back-office medical experience is a plus
• Experience working with Athena is a plus
•Spanish-speaking.
You may be a great fit if you are…
• Excited to work in a fast-paced startup environment where you will play a key role in developing our foundational processes and content for customer success operations.
• Comfortable or excited about being a part of a collaborative patient-care team that includes doctors, nurses and pharmacy technicians.
• Have experience and are eager to develop health education content to help patients better understand their conditions and the care they are being delivered.
• Super organized and capable of ensuring all patients needs are addressed thoughtfully and promptly at the close of each day.
• Willingness to be on-call on weekends and evenings for inquiries requiring immediate response or escalation.
Perks
• Being a part of a collaborative team that is actively increasing affordable access to healthcare for all persons and being able to see your impact on patients, immediately.
• Opportunity to help build and develop Customer Success as a key function of Alpha Medical.
• Competitive hourly pay
• This role has the opportunity to turn into a full time role.
• Possibility for benefits depending on candidate experience and role agreed upon
About The Company
Clarity Health works with Alpha Medical, an exciting startup based in the San Francisco Bay Area. Together, we have developed a fully HIPAA-compliant, telemedicine solution that streamlines care for both patients and providers and enables an accessible and convenient way to obtain some of the most commonly needed prescription medications.
Patients are ready for healthcare delivery that matches the accessibility they’ve come to expect from other service sectors, and Alpha is putting that capability in their hands. We will offer a carefully curated selection of services lines, including: Birth control and hair loss treatment. Patients access the service through our mobile- and desktop-friendly website.. We are currently available in CA, but are looking to expand into other states.