Head of Community

We’re looking for an empathetic and talented community manager who’ll create and oversee content strategy and quality for our audience. You’ll join the conversations and encourage our users to share their experience. Managing an international team of in-house community managers, you’ll also use your extensive contacts to help build a large global network of brilliant health and lifestyle community experts.

You’ll help lead the discovery of new topics and formats for our community, as well as optimising existing content and rewriting UGC content. In partnership with our data science and user research teams, you’ll strive to find new ways to turn numbers into valuable insights that will keep our users coming back for more and further our editorial mission. You’ll also be hungry to understand the performance of your content – seeking to learn from your failures and scale your successes.

What you’ll be doing:

• Establishing a relationship with Flo users, managing community engagement  on a daily basis
• Generating community content, helping Flo users to express themselves in generating content
• Growing the community at Flo using smart viral mechanics; attracting women’s audience in social media
• Recruiting and integrating trustworthy experts and businesses from the health and wellbeing domain into the community
• Creating and delivering the optimal content strategy for community
• Leading and managing a team of community managers whose skills you will help grow and develop
• Collaborating with designers and product manager to identify and fill the gaps in our content experience
• Spotting new content opportunities/trends and experimenting with different formats and approaches
• Proactively seeking ways to improve the continuous consumption of our content and synchronising your strategy with other product areas
• Defining specific content guidelines for community contributing to the evolution of company glossaries and tone of voice guidelines
• Regularly syncing with Library content peers to share best practices and ensuring alignment across modes

What we expect from you:

• 3-5 years in a big community driven product or product with a strong social component, preferably Facebook, Instagram, TikTok, Snapchat, Nextdoor etc (candidates without community experience won’t be considered)
• Demonstrated ability to work in a startup or other fast-paced environment

Benefits:

We believe in supporting our employees both at and away from work, and we really value a healthy work-life balance. Our benefits package includes:

• Matched company pension contributions at up to 5%
• Life Insurance at 4x salary
• Bupa private medical insurance for you and your family
• 25 holidays per year on top of public bank holidays
• Hybrid working setup for the most optimal work-life balance for you
• State of the art parental policies (6 months of fully paid maternity leave and 1 month of fully paid paternity leave)