As our Associate Account Manager, you will work with our customers to maintain exemplary service for the life of their account. You are responsible for implementing and servicing the large employer segment building customer loyalty, satisfaction, and renewal / retention.
What you’ll do…
- Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor.
- Build relationships with consultants and brokers, recognizing the value they bring to our customers.
- Create the strategic retention and growth plan for each assigned customer; successfully manage upsells of new product lines and renewals of current clients.
- Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals.
- Responsible for value delivery to customer including plan performance, account management and service results.
- Meet with customers quarterly or more often as necessary.
- Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer.
- Prepare, host and follow-up an annual planning session with the customer.
- Closely collaborate with Account Directors as warranted.
About You…
- 3-5 years of experience within the medical benefits industry.
- Bachelors degree.
- You will have a proven track record of working with members or clients within the industry.
- Excellent negotiation, collaboration, and listening skills.
- Excellent messaging, positioning and presentation of information for customer impact and influence.
- Strong work management skills – identify a goal and the steps needed for accomplishment and actively manage action steps to accomplish goal.
- Strong business and financial acumen.
- Confidence and drive to strategically upsell additional product lines into your accounts.
About Us…
Progyny is a leading fertility benefits management company in the US. We are redefining fertility and family building benefits, proving that a comprehensive and inclusive fertility solution can simultaneously benefit employers, patients, and physicians. Our benefits solution empowers patients with education and guidance from a dedicated Patient Care Advocate (PCA), provides access to a premier network of fertility specialists using the latest science and technologies, reduces healthcare costs for the nation’s leading employers, and drives optimal clinical outcomes. We envision a world where anyone who wants to have a child can do so.
Our mission is to make any member’s dream of parenthood come true through a healthy, timely, and supported fertility and family building journey.
Come join a company that’s been recognized by Modern Healthcare as one of the Best Places to Work in Healthcare.
Our Perks:
- Family friendly benefits:
- Paid maternity and paternity
- Fertility benefits (including egg freezing and IVF)
- Emergency childcare program
- Parent’s group
- Health, dental, vision and life insurance options for employees and family
- Paid vacation and summer flex time
- Company equity
- Bonus program
- 401K Match
- Monday breakfasts/ Friday lunches/ healthy snacks
- Company social events
- Sit/ stand desks