Website mavenclinic Maven

Changing the health of the world—one woman, one family at a time.

Maven is the largest virtual clinic for women’s and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

Recent awards include:

  • FORTUNE Best Place to Work in Health Care (2021)
  • FORTUNE Best Place to Work in New York (2021)
  • PARENTS@WORK Best Places to Work for Parents (2021)
  • ROCK HEALTH Disruptive Founder of the Year (2021)
  • GREAT PLACE TO WORK Certified (2021)
  • FAST COMPANY #1 Most Innovative Company in Health (2020)
  • CB INSIGHTS Digital Health 150 (2020)
  • INTERBRAND Breakthrough Brand (2020)

Maven is looking for an experienced ops leader to build out a world-class function to support our marketing, sales, and client success teams in driving lead generation, opportunity conversion, and the launch and growth of new clients. This role will manage the end-to-end tooling for our growth team, drive insights to help inform our company-level strategy, and drive continuous improvement across our operations.

As Sr. Director, Growth Ops, you will lead a team to:

  • Manage the informational and operational flows across the revenue funnel of the entire business cycle
  • Own and optimize the end-to-end technology stack to support our Growth teams and enable actionable insights
  • Partner with Sales, Marketing, and Client Success leadership to proactively identify and execute on opportunities to continuously improve organizational effectiveness
  • Maintain a central set of KPIs to track results and inform how the Growth team operations can improve
  • Pull actionable insights from our data and ensure easy access to self-service insights, when and where users need them
  • Provide analytical support and leadership to improve strategies, coverage models and sales team configurations to maximize sales effectiveness
  • Oversee our deal desk process to review and approve outgoing proposals and drive a cross-functional working team to periodically reevaluate our product pricing
  • Ensure the maintenance and continued enhancement of a real-time, accurate sales forecast model
  • Create and administer new sales processes needed for contracting, pricing, compliance, reporting or compensation in conjunction with the cross-functional teams at Maven
  • Recruit and hire top talent as we build out our growth operations capabilities

We’re looking for you to bring:

  • 10+ years of experience overall in GTM functions, ideally mainly in Revenue Operations, Sales Operations, or Business Operations; management consulting experience also considered
  • A thorough understanding of traditional B2B sales, demand generation, pipeline management, and forecasting
  • Deep understanding and knowledge of Sales and Marketing technologies; experience with Salesforce, Salesloft and Hubspot preferred
  • Track record of helping companies manage standardization and process optimization through periods of rapid growth
  • Strong communication skills, including the ability to summarize and visualize complex analyses that tell a compelling story
  • Direct experience building and leading high-performance teams

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks: 

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

  • Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for Mavens is 100% covered by Maven
  • Access to the Maven platform service and free Maven appointments for Mavens and generous credits for family & friends
  • Free One Medical membership
  • 401(k) plan
  • Unlimited paid time off
  • Monthly stipend for your choice of wellness benefits
  • Weekly stipend for a *free* lunch
  • One-time stipend to enhance your work from home experience (We will be working remotely until sometime next year!)
  • A variety of virtual team events such as musical performances, game nights & happy hours
  • 12 weeks parental leave and 2 weeks flexible time upon return
  • Annual professional development stipend
  • 1 month paid sabbatical after 5 years

To apply for this job please visit boards.greenhouse.io.