Practice Manager

At HerMD, we are revolutionizing women’s healthcare.

From gynecology and menopause to sexual medicine and medical aesthetics, our female-focused centers provide a safe, trusted space for women to address all of their healthcare needs, no matter how personal.

This is an opportunity to build a fulfilling career of purpose with a mission to educate, advocate for, and empower women.

HerMD has both remote positions and care teams in Ohio, Kentucky, Tennessee, Indiana, and New Jersey – with more locations coming soon!

About the Role

HerMD is seeking an experienced Practice Manager to manage and oversee the business affairs of the practice in Carmel, IN.

From gynecology and menopause to sexual medicine and medical aesthetics, our female-focused centers provide a safe, trusted space for women to address all of their healthcare needs, no matter how personal. This is an opportunity to build a fulfilling career of purpose with a mission to educate, advocate for, and empower women.

Responsibilities

The Business Manager is responsible for day to day operation of the practice and delivering on the KPI’s. 

• Drive business results to plan – Responsible for P&L results. 
  

• Staffing – Screen & interview candidates for job openings, provide training and educational material for staff, and oversee overall staff performance. 
  

• Corporate Point of Contact – The BusinessManager will act as liaison between the practice and HerMD Corporate (Human Resources, Marketing, Coding and Provider Education and Compliance, Applications Support (PM), Billing, Operations, Finance, Information Systems, Electronic Medical Records (EMR) and Chief Officers.
  

• Employee Management – Responsible for creating non-clinical staff schedules; provides feedback to staff to enhance work processes and promote employee understanding; supervises payroll function.
  

• Operations – Establishing, updating, and implementing practice goals and objectives consistent with HerMD’s directives. 
  

• Community Outreach and Business Development – Manage community relationships with support from field marketing team, generate new leads within the market, manage events within the practice and community
  

• Communication – The Business Manager will develop and support a clear communication plan to ensure the timely and effective flow of information and resolution of patient concerns and complaints (with assistance from the Compliance division, as needed). 
  

• Patient Relations – The Business Manager will handle patient complaints and concerns, maintain updated medical records of patients and ensure legal obligations are met at all times. 
  

• Compliance –  Administration of HerMD and Practice Policies, Procedures and Protocols.  
  

• Expense Management – Manage practice P&L
  

• Revenue Management – Responsible for hitting practice goals with respect to revenue, operating income, and capacity / utilization. Undertakes other duties and special projects, as assigned.
  

About HerMD

The care that patients deserve is here. At HerMD, we are revolutionizing women’s healthcare. 

From gynecology and menopause to sexual health and medical aesthetics, our centers provide a safe, trusted space for our patients to address all their health concerns shame and stigma-free. 

We offer in-person and virtual care with an expert team of board-certified OBGYNs, healthcare providers, aestheticians, and a vast network of referral partners.

By joining HerMD, you are joining a passionate team on a mission to educate, advocate for, and empower our patients. We hope you join us on our mission!  

Requirements

Qualifications

• 3-5 years experience leading a medical spa or dermatology practice. 
  

• Proven experience working in a managerial position in a clinical or medical setting 
  

• Experience with administrative software for healthcare systems is a plus
  

• Excellent verbal and written communication skills
  

• Strong leadership and organizational skills
  

• Excellent customer service with a client focus
  

• Flexible to work weekends and evenings where required
  

• Able to travel to meetings and to attend conferences as necessary
  

• Able to sit, stand and move around for long hours at a time
  

Benefits

Benefits

• 401(k) Safe Harbor Match Plan
  

• Health, Dental and Vision insurance
  

• Voluntary Short Term Disability (STD) and Long Term Disability (LTD)
  

• Voluntary and Paid Life Insurance Options
  

• Paid Time Off (PTO) 
  

• Paid Holidays