Progressive Women's Health Organization
Origin is a progressive women’s health company with an ambitious goal: redefining the standard of care for women, nationally.
We wake up every day with one purpose: to help women feel their best, through every stage of life. We offer physical therapy designed for women and mothers, in-person and online. Our team uses their expert knowledge to treat commonly overlooked women’s health issues and unlock our clients’ personal potential on their journey to becoming stronger and healthier. Our approach is clinically proven: we help women work through painful sex, prepare for labor, recover better and faster postpartum, manage menopause symptoms, and avoid unnecessary surgeries. We are expanding our team to support rapid growth and are looking for someone who understands and celebrates our mission.
Mindset matters. While every role will have specific skills and requirements, we are one team with shared core values, and we aim to create a safe and supportive environment for everyone in the Origin community. We’re a team of hardworking and passionate individuals who integrate the following mindsets into our everyday practices.
Growth: Commitment to lifelong learning and personal growth. Openness to different ideas, new information and feedback.
Builder: Excitement and motivation to be in a fast-paced, changing environment where everyone’s decisions and input have impact.
Owner: Does not wait for others to see or solve problems: from office cleanliness to process improvement lives by the motto, “if you see something, do something”
We’re the kind of people who get bored if we’re not learning and growing, are quick to help, and are driven by seeing our impact in the world. If this sounds like you – please read on.
As our Billing & Collections Lead, you will partner with our Operations team to deliver a first class experience to our clients. You will help women navigate their healthcare journeys by coordinating their benefits and ensuring the administrative requirements for their care are addressed. Reporting to the Head of Operations, this role works closely with and manages the Billing & Collections team to maintain efficient and accurate financial operations. This role is fast-paced and provides an exciting opportunity to learn and develop alongside a growing company with big ambitions. This is a permanently remote position.
WHAT YOU’LL DO
You will manage the current Billing & Collections team and create best practices and workflows with the support of Operations.
You will verify patients’ benefits and track prescriptions and authorizations, requesting new ones as needed to ensure patients’ care remains uninterrupted and compliant with their insurance plan.
You will be responsible for monitoring patients’ accounts, sending out patient statements, processing payments and refunds, and presenting reporting on collections activity on a recurring basis.
You will field patient questions regarding benefits and financial responsibility and coordinate with the Billing & Collections team to resolve any concerns.
You will partner with the Operations team and third party billing provider to troubleshoot administrative requests and other issues from insurance carriers, including claim denials.
You will maintain organized records of your communications with insurance carriers and patients.
WHAT YOU’LL NEED:
1 – 2 years of managerial experience
Excellent verbal, written, and interpersonal communication skills
High attention to detail and follow-through on tasks
Ability to think critically, understand nuance, and problem solve on the fly
Technology proficiency and a comfort level multitasking with multiple computer systems
Ability to analyze detailed collections curve in Excel
Proven experience with healthcare, medical insurance and collections required
Bachelor’s degree or equivalent experience required
Proven experience delivering high touch customer service; professional phone and video presence, comfortable speaking with various clients and team members
Maintain confidentiality of sensitive information + HIPAA
At Origin, not only do we want our clients to feel their best – but our employees as well. We believe in both working and resting with intention. The wellbeing of our community is a top priority for us and we aim to create a workplace that fosters positive mental health and growth, both personally and professionally. Our benefits include:
Healthcare insurance with generous contribution (Medical, Dental, Vision)
Paid Maternity Leave
PTO + Paid Holidays
401k with matching
Learning, development and mentorship opportunities
Origin Physical Therapy Stipend
To apply for this job please visit www.theoriginway.com.