Website mavenclinic Maven

Changing the health of the world—one woman, one family at a time.

Maven is the largest virtual clinic for women’s and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

Recent awards include:

  • FORTUNE Best Place to Work in Health Care (2021)
  • FORTUNE Best Place to Work in New York (2021)
  • PARENTS@WORK Best Places to Work for Parents (2021)
  • ROCK HEALTH Disruptive Founder of the Year (2021)
  • GREAT PLACE TO WORK Certified (2021)
  • FAST COMPANY #1 Most Innovative Company in Health (2020)
  • CB INSIGHTS Digital Health 150 (2020)
  • INTERBRAND Breakthrough Brand (2020)

Maven is looking for full-time Care Support Representatives to join our Care team and support our members and providers. Our Care team is the voice of Maven, helping both providers and members navigate the world of digital care. As a Care Support Representative, you will help people in their times of need! You will learn the ins and outs of the product, operations, and the needs of our members.

We support Maven members 25/7/365. To ensure excellent service, at any time, all Care Support Representatives start out on a schedule. Each Care Support Representative will have a set schedule and must feel comfortable committing to it for a minimum of one year.

Schedules include:

2pm – 10:30pm EST Tuesday – Saturday (Sunday, Monday off)

2pm – 10:30pm EST Sunday – Thursday (Friday, Saturday off)

2pm – 10:30pm EST Monday – Friday (Saturday, Sunday off)

As a Care Support Coordinator at Maven, you will: 

  • Be a first point of contact and deliver amazing service to our members and providers through email, messaging, and phone via Zendesk
  • Share information about Maven with our members – everything from product functionality to the range of our provider services and beyond
  • Provide personalized appointment booking support
  • Provide first-line technical support and escalate technical issues as appropriate
  • Come up with creative solutions to solve member problems or concerns
  • Generate customized referrals based on member requests, key quality indicators, insurance coverage, new patient availability, demographics, and more
  • Collaborate with your teammates to provide the best possible solutions for Maven members and providers, within target response times and with high member satisfaction
  • Keep clear and thorough documentation of your work
  • Collaborate as a team with the Care Advocates at Maven who are responsible for member case management
  • Relay member insights to management to improve product development and team processes and workflows
  • Other duties as assigned

We’re looking for you to bring:  

  • Demonstrable ability to get things done, exceptional attention to detail, and great research skills
  • Commitment, flexibility, and willingness to take ownership in delivering excellent customer service
  • Ability to work both independently and collaboratively
  • Ability to develop creative solutions to solve customer problems, to stay calm under pressure, and to put customers at ease
  • Ability to communicate with empathy and clarity, both with customers and your teammates
  • Desire to make a positive impact on the care our members receive
  • Desire to make a major contribution to an exciting organization that is improving the health of the world– one woman, one family at a time

Helpful experiences and skills (if you don’t have them, you can learn them with us!): 

  • Customer service experience
  • Experience working with Zendesk
  • Healthcare experience
  • Experience working at a fast-paced start-up

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks: 

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

  • Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for Mavens is 100% covered by Maven
  • Access to the Maven platform service and free Maven appointments for Mavens and generous credits for family & friends
  • Free One Medical membership
  • 401(k) plan
  • Paid time off
  • Monthly stipend for your choice of wellness benefits
  • Weekly stipend for a *free* lunch
  • One-time stipend to enhance your work from home experience
  • A variety of virtual team events such as musical performances, game nights & happy hours
  • 12 weeks parental leave and 2 weeks flexible time upon return
  • Annual professional development stipend
  • 1 month paid sabbatical after 5 years

To apply for this job please visit boards.greenhouse.io.